Customer Interaction Volume Report

The Customer Interaction Volume report shows the minimum, maximum, and mean (average) number of contacts by strategic segment after optimization.

This report provides insight into the range of the number of different communications (packages or interruptions) you make to each strategic segment.

The report contains the following information:

Table 1. Customer Interaction Volume report

A two-column table that describes the data included in the Customer Interaction Volume report.

Element Description
Segment name The name of the segment (or All segments).
Mean # of packages The average number of packages that are sent to each member of the specified strategic segment. The value is computed by dividing the total number of contacts that are made in the segment by the number of members in the segment.
Min The minimum number of packages per customer of the specified segment.
Max The maximum number of packages that are sent to any member of the specified segment.