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User Guide
Unica Optimize provides documentation and help for users, administrators, and developers.
Viewing Reports
For each production run or test run, Unica Optimize generates a number of reports. These reports help you understand what happened during the optimization process by providing analyses pre- and post-optimization.
Customer Interaction Volume Report
The Customer Interaction Volume report shows the minimum, maximum, and mean (average) number of contacts by strategic segment after optimization.

User Guide
Unica Optimize provides documentation and help for users, administrators, and developers.
- About Unica Optimize
  Unica Optimize is a web-based extension of Unica Campaign that allows you to determine the optimal contact strategy for each customer. You can optimize over time, looking across the proposed offers and channels across multiple marketing campaigns.
- Getting started with Unica Optimize
  Unica Optimize can optimize your marketing campaign and improve response from customers, but only if you know what you want to optimize. You need a plan, the data to support the plan, and an implementation method.
- Unica Optimize sessions
  A Unica Optimize session is a combination of rules and scores that apply to a set of proposed contacts.
- Optimization rules
  Unica Optimize uses the rules and scores you define in your Unica Optimize session to mathematically determine the best combination of final contacts you use across your marketing campaigns.
- Setting up scores
  You use scores in Unica Optimize to rank possible offers for each customer using a patent-pending optimization algorithm. The higher the score you assign to a contact, the more desirable you are making that contact. Unica Optimize maximizes the sum of scores in the OCT.
- Generate a list of proposed contacts
  The optimization process involves generating a list of proposed contacts in Unica Campaign and sending these contacts to Unica Optimize to produce optimized contacts.
- Use optimized contacts in marketing campaigns
  After you optimize the proposed contacts, you must retrieve the optimized contacts from Unica Optimize to send marketing communications to these contacts.
- Viewing Reports
  For each production run or test run, Unica Optimize generates a number of reports. These reports help you understand what happened during the optimization process by providing analyses pre- and post-optimization.
  - Viewing reports
    You can view the Unica Optimize reports from the Analysis tab of a Unica Optimize session.
  - Clearing run history
    You can clear disk space by periodically removing all the production run or test run data for a Unica Optimize session.
  - Offer Filtering Summary report
    The Offer Filtering Summary report shows the number of proposed contacts (and associated percentages) removed by each rule in the Unica Optimize session.
  - Customer Redistribution by Campaign report
    You can analyze how different campaigns overlap in targeting recipients common to multiple campaigns. The report also shows how campaigns can cannibalize customers from other campaigns that are based on the optimization rules.
  - Offers by Type and Segment report
    This report helps you understand the distribution of offers to strategic segments.
  - Campaign Optimization Summary report
    The Campaign Optimization Summary report shows the number of packages, transactions, offer presentations, unique offers, individual contact dates, and unique contact channels for each strategic segment.
  - Channel Utilization Over Time report
    The Channel Utilization Over Time report displays the number of contacts for each channel over the total period of contact dates for all campaigns participating in this Unica Optimize session.
  - Customer Interaction Volume Report
    The Customer Interaction Volume report shows the minimum, maximum, and mean (average) number of contacts by strategic segment after optimization.
  - Capacity Rule Sensitivity report
    The Capacity Rule Sensitivity report lists all of your capacity rules (that is, Min/Max # Offers Capacity rules and Custom Capacity rules) and their associated sensitivity.
  - Optimize list portlets
    The standard Unica Optimize portlets that are available for use on dashboards.
- Administering Unica Optimize
  There are many aspects of Unica Optimize you can configure to improve performance.
- Unica Optimize configuration properties
  This section describes the Unica Optimize configuration properties that are found on the Configuration page.

Customer Interaction Volume Report

The Customer Interaction Volume report shows the minimum, maximum, and mean (average) number of contacts by strategic segment after optimization.

This report provides insight into the range of the number of different communications (packages or interruptions) you make to each strategic segment.

The report contains the following information:

Table 1. Customer Interaction Volume report
A two-column table that describes the data included in the Customer Interaction Volume report.
Element	Description
Segment name	The name of the segment (or All segments).
Mean # of packages	The average number of packages that are sent to each member of the specified strategic segment. The value is computed by dividing the total number of contacts that are made in the segment by the number of members in the segment.
Min	The minimum number of packages per customer of the specified segment.
Max	The maximum number of packages that are sent to any member of the specified segment.

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