Configuring Contact Optimization to use a score field from the PCT

You can configure Contact Optimization to use a score field from the PCT.

Procedure

  1. Go to the Scoring tab of your Contact Optimization session.
  2. Click Edit scores.
  3. Click Use score field.
  4. In the Score field list, select the PCT field that contains scores for Contact Optimization.

    You must use the ScorePerOffer field if you are using the Score tab of the Optimize process to pass scores to Contact Optimization.

  5. Click Save.

Results

The Scoring tab displays the scoring method and the score field you chose.