Tuning the optimization algorithm

There are some settings that you can configure to change the behavior of the optimization algorithm. You can change these settings to improve optimality or to improve performance.

You can either set these parameters globally or per Contact Optimization session. The global settings are configuration parameters available on the Configurations page in the Campaign | partitions | partition[n] | Optimize | AlgorithmTuning category. The Contact Optimization session-level parameters are available as Advanced Settings on the Contact Optimization session Summary tab.

Fine-tuning these sessions is an iterative process. The tuning process depends on your particular environment, including hardware type and configuration, your data set, and your optimization rules. The following sections provide guidelines to follow when you tune your Contact Optimization performance.