Campaign | partitions | partition[n] | Optimize | AgentTemplateTables
These configuration properties define template tables for Agent Capacity Optimization.
AgentInfoTemplateTables
- Description
Enter a comma-separated list of table names for the Agent Information Template Table. Each table contains the unique identification values (IDs) of agents and their capacity. These tables should be present in the Campaign system database.
- Default value
There is no default value defined.
AgentCustomerRelTemplateTables
- Description
Enter a comma-separated list of table names for the Agent Customer Relationship Template Table. The Agent Customer Relationship table contains the unique identification values (IDs) of agents and the audience ID of associated customers. This table should be present in the Campaign system database. The audience level of the audience ID must be the same as the audience level of your Contact Optimization session.
- Default value
There is no default value defined.