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Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
Troubleshooting Guide
Unica Campaign Server and Utilities
Refer to this section for assistance in troubleshooting issues with the Unica Campaign utilities.
Unica Campaign session utility is unable to authenticate with the database
Problem or error: The Unica Campaign session utility (unica_acsesutil) is unable to authenticate with the database.

Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
- Tuning Guide
- Troubleshooting Guide
  - Troubleshooting Unica Campaign Performance
    Performance depends on many factors, including your database and web server configuration, network connectivity, and Unica Campaign and Unica Platform configuration.
  - Using log files to troubleshoot
    These topics explain how to use the Unica Campaign log files for troubleshooting.
  - Unica Campaign Configuration
    These topics provide troubleshooting information about Unica Campaign configuration and integration.
  - Localization and Internationalization
    Refer to this section for assistance in troubleshooting issues with configuring Unica Campaign for use with non-ASCII data or non-United States locales.
  - Troubleshooting database issues
    Refer to this section for assistance in troubleshooting database issues for Unica Campaign system tables and user tables (data sources).
  - Unica Campaign Server and Utilities
    Refer to this section for assistance in troubleshooting issues with the Unica Campaign utilities.
    - Unica Campaign session utility is unable to authenticate with the database
      Problem or error: The Unica Campaign session utility (unica_acsesutil) is unable to authenticate with the database.
    - Unica Campaign session utility does not run correctly
      Problem or error: The Unica Campaign session utility (unica_acsesutil) does not run correctly.
    - Unable to remove PID -1 listings in Unica Campaign Server Manager
      Problem or error: A process ID (PID) equal to -1 is persistently listed in the Unica Campaign Server Manager (unica_svradm) status.
    - Unica Campaign server creates a zero byte stack or core file
      Problem or error: The Unica Campaign process creates a zero byte stack or core file.
  - User Administration and Security
    Refer to this section for assistance in troubleshooting issues relating to application access and user permissions.
  - Unica Campaign Interface
    Refer to this section for assistance in troubleshooting issues with using the Unica Campaign interface.
  - Processes and Flowcharts
    Refer to this section for assistance in troubleshooting issues with Unica Campaign processes and flowcharts.
  - Cell Management
    Refer to this section for assistance in troubleshooting issues with cell management, including target cell spreadsheets, cell codes, and cell code formats.
  - Contact History and Response Tracking
    Refer to this section for assistance in troubleshooting issues with contact history and response tracking in Unica Campaign.
  - Stored Objects
    Refer to this section for assistance in troubleshooting issues with stored objects, including derived fields, user variables, custom macros, and templates.
  - Customizing campaigns
    Refer to this section for assistance in troubleshooting issues with customizing campaigns.
  - Installation and Upgrades
    Refer to this section for assistance in troubleshooting issues with installing and upgrading Unica Campaign.
  - Data Migration
    Refer to this section for assistance in troubleshooting issues with migrating and re-migrating data to Unica Campaign from pre-7.x versions of Affinium Unica Campaign.

Unica Campaign session utility is unable to authenticate with the database

Problem or error: The Unica Campaign session utility (unica_acsesutil) is unable to authenticate with the database.

Solution: Make sure that:

The Unica Campaign user has a data source entry for the system tables database.
See the Unica Campaign Installation Guide for more information.
The database's bin directory has been added to the user's PATH in the setenv file.
The database's bin directory has been added to the user's library PATH in setenv file (UNIX only).

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