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Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
Troubleshooting Guide
Contact History and Response Tracking
Refer to this section for assistance in troubleshooting issues with contact history and response tracking in Unica Campaign.

Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
- Tuning Guide
- Troubleshooting Guide
  - Troubleshooting Unica Campaign Performance
    Performance depends on many factors, including your database and web server configuration, network connectivity, and Unica Campaign and Unica Platform configuration.
  - Using log files to troubleshoot
    These topics explain how to use the Unica Campaign log files for troubleshooting.
  - Unica Campaign Configuration
    These topics provide troubleshooting information about Unica Campaign configuration and integration.
  - Localization and Internationalization
    Refer to this section for assistance in troubleshooting issues with configuring Unica Campaign for use with non-ASCII data or non-United States locales.
  - Troubleshooting database issues
    Refer to this section for assistance in troubleshooting database issues for Unica Campaign system tables and user tables (data sources).
  - Unica Campaign Server and Utilities
    Refer to this section for assistance in troubleshooting issues with the Unica Campaign utilities.
  - User Administration and Security
    Refer to this section for assistance in troubleshooting issues relating to application access and user permissions.
  - Unica Campaign Interface
    Refer to this section for assistance in troubleshooting issues with using the Unica Campaign interface.
  - Processes and Flowcharts
    Refer to this section for assistance in troubleshooting issues with Unica Campaign processes and flowcharts.
  - Cell Management
    Refer to this section for assistance in troubleshooting issues with cell management, including target cell spreadsheets, cell codes, and cell code formats.
  - Contact History and Response Tracking
    Refer to this section for assistance in troubleshooting issues with contact history and response tracking in Unica Campaign.
    - Changes to additionally tracked fields are not reflected in existing flowcharts
      Problem or error: When you add, modify, or delete an additionally tracked field in the Contact History and Response History system tables, your changes are not reflected in any existing flowcharts that refer to either of those tables.
    - Campaigns with treatments and contact history cannot be deleted
      After treatments and contact history are generated for a campaign, that campaign cannot be deleted. In other words, any campaign or flowchart containing a contact process that has been run in production cannot be deleted.
    - Offer attribute values are output as NULLs when mapped to additionally tracked fields in Response History table
      If a Response process is configured to output offer attributes as additionally tracked fields in the Response History table, these values are output as NULLs.
    - User-created response types from the UA_UsrResponseType table are not localized
      User-created response types from the UA_UsrResponseType table are not localized, and display as they were entered into the database. Examples are names and descriptions for response types and custom attributes.
  - Stored Objects
    Refer to this section for assistance in troubleshooting issues with stored objects, including derived fields, user variables, custom macros, and templates.
  - Customizing campaigns
    Refer to this section for assistance in troubleshooting issues with customizing campaigns.
  - Installation and Upgrades
    Refer to this section for assistance in troubleshooting issues with installing and upgrading Unica Campaign.
  - Data Migration
    Refer to this section for assistance in troubleshooting issues with migrating and re-migrating data to Unica Campaign from pre-7.x versions of Affinium Unica Campaign.

Troubleshooting contact history and response tracking

Refer to this section for assistance in troubleshooting issues with contact history and response tracking in Unica Campaign.

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