Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
- Troubleshooting tips
  This topic leads to troubleshooting tips for the IBM Traveler and the devices that are used with it.
- Known limitations and restrictions
  This topic leads to known restrictions and limitations for IBM Traveler by device type.
  - General limitations
    This topic describes general limitations that apply to all IBM Traveler devices.
  - Apple limitations and restrictions
    This topic describes known Apple device restrictions and limitations with IBM Traveler. For a list of IBM Traveler problems that have been reported to Apple, see this article.
  - Known bugs with Apple devices and IBM Traveler
    There are known issues using Apple devices with IBM Traveler that have been reported to Apple support.
  - Android limitations and restrictions
    This topic describes known Android device restrictions and limitations with IBM Traveler.
  - BlackBerry 10 limitations and restrictions
    This topic describes known BlackBerry device restrictions and limitations with IBM® Traveler.
  - Windows™ Phone limitations and restrictions
    This topic describes known Windows™ Phone device restrictions and limitations with IBM Traveler.
  - Windows™ tablet limitations and restrictions
    This topic describes known Windows™ RT and Windows Pro device restrictions and limitations with IBM Traveler.
  - IBM Verse for Apple devices known limitations and restrictions
    This topic describes known restrictions and limitations with IBM Verse on Apple devices.
  - Server limitations and restrictions
    This topic describes known restrictions and limitations with IBM Traveler server that are not specific to individual devices.
- Gathering log files for support
  This section contains related IBM Traveler links. It also contains instructions on gathering log files to assist IBM Traveler Support in helping you resolve server and device problems.
- More information and requesting IBM® support
  This topic contains links to IBM Traveler information, resources, and support.

Windows™ tablet limitations and restrictions

This topic describes known Windows™ RT and Windows Pro device restrictions and limitations with IBM Traveler.

General device issues

Table 1. General device issues
Problem	Details
Device syncs all data if the server changes the version of ActiveSync currently being used.	If the IBM Traveler server changes the ActiveSync version, Windows RT and Pro tablets will initiate a resync of all data. In IBM Traveler 9.0.0.1, the ActiveSync version has changed, therefore this problem may be seen after upgrading to 9.0.0.1. In addition, if a user is viewing the mail app during the upgrade, he or she may see the mail disappear and not refresh until after the restart of the mail application.

Mail

Table 2. Mail issues
Problem	Details
No syncing of Drafts or Deleted Items folders.	IBM Traveler for Windows™ RT devices does not support the syncing of Drafts or Deleted Items folders.
No Domino® encrypted mail support (view or send).	IBM Traveler for Windows™ RT devices does not support Domino® encrypted mail (view or send).
No mail searching against content on the IBM Traveler server.	IBM Traveler for Windows™ RT devices does not support searching against mail content on the IBM Traveler server.
Replying or Forwarding mail does not update the replied to/forwarded designation in Notes®.	IBM Traveler for Windows™ RT devices will not update the replied to/forwarded designation in Notes®.
No ability to send mail to non-internet addresses, such as Domino® addresses.	IBM Traveler for Windows™ RT devices does not support sending mail to non-internet addresses, such as Domino® addresses. `name@domain.com` is valid, while `name@domain` is not. The address field must have at least one period in the domain name.
Mail addresses present in the body of received messages are not recognized.	Mail addresses in a message on a Windows™ RT device are neither highlighted nor clickable.
Document link icons are missing.	When a doc link is included in a mail message, the associated icon will not be present, and a missing image icon will show instead.
The response state of a mail message in the Notes® client is not updated when a message is replied to or forwarded from a Windows™ RT device.	The Windows™ RT client does not include a message identifier which is normally used to update the message response state. Therefore, the icons which are visible in the Notes® or iNotes® clients to indicate if the message has been replied to or forwarded are not updated when using a Windows™ RT device.

Calendar

Table 3. Calendar issues
Problem	Details
Domino® event types display as the same color on the device, and there is no color delineation between different event types.	All Domino® event types created from the server show up as the same color on the device, and there will be no color delineation between different event types.
No ability to create Domino® anniversaries or meeting event types.	IBM Traveler on Windows™ tablet devices does not support the ability to create Domino® anniversaries or meeting event types from the device.
No meeting chair actions from the device.	IBM Traveler on Windows™ RT devices does not support meeting chair actions from the device.
Cannot propose a new time for a calendar invitation on the device.	IBM Traveler on Windows™ RT devices does not support the proposal of a new time for a calendar invitation on the device.

Out of office

Table 4. Out of office issues
Problem	Details
The returning date in IBM Notes/iNotes is in the year 2050.	IBM Traveler uses `12/30/2050` as the theoretical end date for an indefinite out of office period. Out of office enabled on Windows Tablet devices will always be indefinite.
The out of office reply mail contains some text in the wrong language, or dates in the wrong format.	Windows Tablets do not include the locale in requests to IBM Traveler, so the default locale will be used to translate and format parts of the out of office reply mail.

Security

Table 5. Security issues
Problem	Details
Device Wipe is not supported.	Windows tablet devices only allow an Application Wipe.
Autolock timeout period can not be changed to a higher value even after policy change.	Users cannot change the timeout period on the device.
When password requirement is turned on, the minimum requirement enforced by Windows™ RT is a length of 8 and a complexity of 3.	Your password length has to be a minimum of 8 characters, and it should include 3 of the 4 complexity groups: Capital letters, smaller case letters, numbers, and special characters.
Password length requirement cannot be greater than six characters.	Setting the password requirement to a value greater than six characters will cause the device to stop syncing.

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