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Troubleshooting
Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting servers or users.
Troubleshooting IBM® Connections widgets
Use the information in these topics to troubleshoot issues with the IBM® Connections widgets.
Troubleshooting the Meeting Rooms widget
Use the information in this topic while troubleshooting issues that may occur while working with the Meeting Rooms widget.
Troubleshooting Meeting Rooms widget installation
Resolve installation problems of the Meeting Rooms widget.

Troubleshooting Meeting Rooms widget installation

Resolve installation problems of the Meeting Rooms widget.

Using Internet Explorer in protected mode: Using Internet Explorer in protected mode causes single sign-on to break between Connections and the Sametime® Meeting Server. Members are prompted to log in when attempting to view a meeting room, and owners are not able to create a new meeting room. To resolve the problem, turn off protected mode in Internet Explorer.

Debugging the membership synchronizer: When the membership synchronizer fails, an error message is logged to the log files. View these error messages at: WAS_HOME/profiles/AppSrv01/logs/SERVER_NAME/SystemOut.log.