Error code reference for Chat Rooms widget

Use this reference when correcting errors generated by the Chat Rooms widget.

001 The Sametime Advanced folder to store the Community chat rooms could not be created. The REST (POST) request to the Sametime Advanced Server failed.
Possible causes:
  • The Sametime® Advanced Server/applications may be inactive.
  • The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
  • The globalFolderId value is incorrect in the widgets-config.xml file.
  • The AJAX proxy was configured incorrectly.
002 The folder failed to update in Sametime Advanced. The REST (PUT) request to the Sametime Advanced Server failed.
Possible causes:
  • The Sametime Advanced Server/applications may be inactive.
  • The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
  • The AJAX proxy was configured incorrectly.
003 The regular expression failed to get the folder id.
When the folder is created on Sametime Advanced, which stores the Community's chat rooms, the folder id is retrieved using the Community's name. A regular expression is used to extract the folder id from the response. This error code appears if this action fails.
Possible cause:
  • The Sametime Advanced Server/applications may be inactive.
  • The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
  • The globalFolderId value is incorrect in the widgets-config.xml file.
  • The Sametime Advanced API has changed the pattern for which it delivers its data.
004 You are no longer authorized to create a meeting room.
Possible causes:
  • You were previously an owner of the Community, and now you are a member.
403 The request failed to get the folder id. The REST (GET) request to the Sametime Advanced Server failed.
Possible causes:
  • The Sametime Advanced Server/applications may be inactive.
  • The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
  • The globalFolderId value is incorrect in the widgets-config.xml file.
  • The AJAX proxy was configured incorrectly.
005 The request failed to get the members of the Community. The REST (GET) request to the Communities API failed.
Possible cause:
  • The Communities API is not returning the list of members.
006 The request failed to get the chat rooms. The REST (GET) request to the Sametime Advanced Server failed.
Possible causes:
  • You are no longer an owner of the Community.
  • The Sametime Advanced Server/applications may be inactive.
  • The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
  • The globalFolderName value is incorrect in the widgets-config.xml file.
  • The AJAX proxy was configured incorrectly.
007 The request failed to create the chat room. The REST (POST) request to the Sametime Advanced Server failed.
Possible causes:
  • The Sametime Advanced Server/applications may be inactive.
  • The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
  • The folderId value is incorrect for the Community's folder.
  • The AJAX proxy was configured incorrectly.
008 The request failed to get the chat rooms. The REST (GET) request to the Sametime Advanced Server failed after the widget has been re-added to the Community.
  • The Sametime Advanced Server/applications may be inactive.
  • The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
  • The globalFolderId value is incorrect in the widgets-config.xml file.
  • The AJAX proxy was configured incorrectly.
009 The regular expression failed to find a chat room id or active user count or unread line count.
Possible causes:
  • The Sametime Advanced Server/applications may be inactive.
  • The Sametime Advanced API has changed the pattern for which it delivers its data.
010 You are no longer authorized to create a chat room.
Possible causes:
  • You were previously an owner of the Community, and now you are a member.
403 Failed to send a request through the AJAX proxy.
Possible causes:
  • The URL value in the proxy policy is incorrect.
  • The incorrect proxy policy is being used.
Troubleshooting:
To test if the AJAX proxy is the cause of the 403 error code, move the policy in the file, so that it is the first policy. Then change the URL value to "*" meaning that it accepts all URLs for cross-domain requests. In WebSphere, the node must be fully resynchronised and the application server must be restarted, for changes to take effect.
Solution:
Use the Sametime Advanced Server URL with an asterisk at the end. Example: url="http://myAdvancedServer.ibm.com:9080/*".
Other error codes
You may see other error codes which are standard HTTP status codes. Open the browser's developer tools to investigate these issues.