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Android Users Guide
The Android Users Guide contains information for accessing and using the HCL Sametime Premium and Sametime on an Android mobile device.
Getting help and reporting problems
You can access the online Android Users Guide and contact support from the Help and Support screen.

Android Users Guide
The Android Users Guide contains information for accessing and using the HCL Sametime Premium and Sametime on an Android mobile device.
- New features in HCL Sametime 12 for Android
  HCL Sametime® for Android version 12 has new features and enhancements.
- Getting started with Sametime for Android
  You can install and use HCL Sametime on an Android mobile device.
- Using Sametime Chat
  You can change your availability status, work with contacts, manage settings and chat with other Sametime® users. You can have multiple devices logged in simultaneously with persistent chat history across your devices.
- Working with Sametime Meetings
  If you use Sametime Premium, you can create and manage meetings that you own by selecting Meetings from the menu. The Meetings screen also shows a list of recent meetings that you joined and an entry field for entering the name of a meeting you want to join or start.
- Meeting reports
  Meeting reports provide details about meeting attendees, such as the amount of time they attended a meeting.
- Managing Sametime app settings
  You can configure settings for the HCL Sametime app on your mobile device. Settings persist on the server so the server maintains the settings on installations and other mobile devices.
- Getting help and reporting problems
  You can access the online Android Users Guide and contact support from the Help and Support screen.
- Gathering information about HCL Sametime
  You can find information about the installed HCL Sametime product on the About screen.

Getting help and reporting problems

You can access the online Android Users Guide and contact support from the Help and Support screen.

About this task

From the Help and Support screen, you can navigate to online help documentation, view logs, and send logs.

Procedure

Tap the menu icon and then tap Help and Support.
- Tap HCL Sametime Help to open the guide in a browser window. You can also access other Sametime documents at the same site.
- Tap Report a Problem to send logs to HCL Support, and select your default email application. The email is populated with the support contact email, logs, and a subject line. The support email address is heyhcl@pnp-hcl.com. You can add additional information at the beginning of the email. Tap Send to send the email.
- Tap View Log to open the Log Viewer. From the Log Viewer screen, you can refresh the log, clear the log content, and send the log to another person. When sending the log it is sent as a zip file as hcl.sametme.android.log.zip.
  You must have enable trace logging active for logs to be captured. To enable, tap Settings > Troubleshooting.
Tap the return icon to return to the Help and Support screen.