Home
Android Users Guide
The Android User Guide contains information for accessing and using the HCL Sametime Premium and Sametime on an Android moible device.
Managing Sametime app settings
You can configures settings related to your password, contacts list, chat, audio and video, notifications, and logging.
Troubleshooting
The troubleshooting setting when enabled allows for logs to be maintained. This option is disabled by default. By enabling it, logs are saved from the application to track potential issues.

Android Users Guide
The Android User Guide contains information for accessing and using the HCL Sametime Premium and Sametime on an Android moible device.
- New features in HCL Sametime 12 for Android
  HCL Sametime® for Android version 12 has new features and enhancements.
- Getting started with Sametime for Android
  HCL Sametime® enables you to use Sametime awareness and chat features on Mobile devices. This documentation describes how to install and use Sametime on an Android mobile device.
- Using Sametime for Android
  You can change your availability status, work with contacts, manage settings and chat with other Sametime® users. With Sametime11 you can also have multiple devices logged in simultaneously and have persistent chat history across your devices.
- Working with Sametime Meetings
  If you are using Sametime Premium, you can create and manage you own meetings by selecting Meetings from the menu. The Meetings screen also shows a list of recent meetings that you have joined as well as an entry field for typing in the name of a meeting you wish to join or start.
- Managing Sametime app settings
  You can configures settings related to your password, contacts list, chat, audio and video, notifications, and logging.
  - General
    General settings control the Sametime app.
  - Contact
    The Contact settings allow for control in the contacts view.
  - Notifications
    This setting controls the Sametime notifications. If you are on an Android 8 or newer device this opens the system notification panel for the app. If on an Android 6 or 7 device, it opens the application notification panel.
  - Audio and video
    The A/V setting allows you to select your default microphone and video setting when starting or joining a meeting. By default the microphone is muted and the camera set to off.
  - Setting cellular data preferences
    Use these preferences to determine the behavior for meetings when not on a WiFi connection. By default, meetings are joined in audio-only mode and you cannot download or play meeting recordings when using a cellular connection. This is to minimize data plan usage.
  - Troubleshooting
    The troubleshooting setting when enabled allows for logs to be maintained. This option is disabled by default. By enabling it, logs are saved from the application to track potential issues.
- Getting help and reporting problems
  You can access the Android User Guide and contact support from the Help and Support screen.
- Gathering information about HCL Sametime
  You can find information about the installed HCL Sametime product on the About screen.

Troubleshooting

The troubleshooting setting when enabled allows for logs to be maintained. This option is disabled by default. By enabling it, logs are saved from the application to track potential issues.

If you are experiencing a problem with the Sametime app, enable this setting and recreate the problem. See Gathering information about HCL Sametime for instructions on how to report a problem and send logs to HCL.

Rate this topic

5 stars 4 stars 3 stars 2 stars 1 star

Comment on this topic.

By clicking this box, you acknowledge that you are NOT a U.S. Federal Government employee or agency, nor are you submitting information with respect to or on behalf of one. HCL provides software and services to U.S. Federal Government customers through its partners immixGroup, Inc. Contact this team at https://hcltechsw.com/resources/us-government-contact. Do not include any personal data in this Comment box. Note: To report a problem or question about the product software, do not use this form. Instead, go to the HCL Software Support site.