Collecting Sametime client configuration and logging Support data

About this task

To collect client logs and configuration data into a zip file.

  1. In the Notes embedded client, click Help > Support > Collect Support Data.

    In the stand-alone Connect Client, click Gear icon > Help > Support > Collect Support Data.

  2. Optional: Select Enable Customized Tracing, and then click Next.
  3. Optional: Select one or more Sametime options, and then click Next.
  4. Specify if you want to reproduce the issue, and then click Collect. When the collection completes, a link to the collection zip file is provided.