Reporting a problem

If you experience a problem with the HCL Nomad application, you need to provide a clear description of the problem (including the date and time of the problem along with screen shots and/or logs), information on your browser environment (what browser and what browser version), and information on your server environment (any proxies, any firewalls, Nomad web proxy/SafeLinx, and Domino).

About this task

To obtain logs for a clear description of the problem, complete the following steps:

Procedure

  1. Reproduce the issue with HCL Nomad. Take screen shots of any errors, unexpected behaviors, etc.
  2. Create a zip file of the logs that you download to your local machine and then provide to support with one of the following options:
    • Generate Problem Report

      While Nomad is running, navigate to the Help menu and select Generate Problem Report. This creates a zip file of the logs that you download to your local machine and then provide to support. Some error dialogs will also have a Generate Problem Report button to generate the zip file.

    • nprDownload() command
      If Generate Problem Report is not available and you do not have a dialog with a Generate Problem Report button, issue nomad.nprDownload() in the browser's console to generate the zip file of the logs that you download to your local machine and then provide to support.

      • In Firefox, the Web Console is accessed via the 3 bar/hamburger button normally found to the right of the address bar: Web Developer > Web Console.

      • In Chrome and Edge, the Console is accessed via the 3 dot button normally found to the right of the address bar: More Tools > Developer Tools. If you are running as a Progressive Web Application, use the 3 dot button and select Open in Chrome to get back to Chrome (from which you can open the Developer Tools).