Adding a new Microsoft Outlook profile

Create a new profile in Microsoft Outlook that syncs with your IBM® Notes® mail.

Before you begin

Install IBM mail support for Microsoft Outlook.

About this task

You must use one profile for the IBM mail client and the client must be the primary account in the profile.

Note: If your account has already been set up by an administrator, simply launching Outlook will present you with a password prompt, and you can ignore this Help topic.


  1. To begin the setup, complete the steps that apply to your situation:
    Table 1. Steps to begin setup
    Situation Steps
    You previously set up Outlook and have an existing profile. The IBM® mail add-in requires its own profile. Complete the following steps to configure Outlook to prompt you to choose a profile and to create a new profile for the IBM® mail add-in:
    1. Open Control Panel > .
    2. In the search box, enter mail.
    3. Double-click the mail item in the result. Typically the name is Mail (32 bit).
    4. Click Show profiles.
    5. Select Prompt for a profile to use and click OK.
    6. Start Outlook, select Choose profile > New.
    7. Type a profile name and click OK.
    8. Continue to Step 2.
    You're setting up Outlook for the first time.
    1. Start Outlook.
    2. At the Welcome to Outlook window click Next.
    3. At the Do you want to set up Outlook to connect to an email account? in the Microsoft Outlook Account Setup window, Select Yes and click Next.
    4. Continue to Step 2.
  2. If you use Office 365 and see the window Connect Outlook to Office 365, click Connect to a different account. Do not click Connect.
  3. Select Manual setup or additional server types, and click Next.
  4. In the Choose service box, select Other. Then, select IBM Mail Sync, and click Next.
  5. In the IBM Mail Sync Configuration window:
    1. In the Your Name field, enter the name to be shown in the Microsoft Outlook interface.
    2. Email Address field, enter your email address, for example,
    3. In the Server Type field, select My Company's Mail Server.
    4. In the Server Name field, enter your mail server name, for example,
    5. Click Next.
  6. When prompted, provide your organization password and click OK.
  7. A window is shown with check marks indicating that each step in connecting is successful. Click through the dialog boxes to open your new profile.
    Note: Ignore the You need to restart Outlook warning.


After a few minutes, folders, mail, calendar, and contacts sync to Outlook. In some situations it might take more than a few minutes for mail to arrive.
Note: If you can't connect in Step 4:
  • Confirm that your user name and password are correct.
  • Confirm that your mail file is available; your administrator can help.
  • If you see an error containing the text ibm_mail_sync.dll (not ibm_mail_sync32.dll), you're running 64-bit Microsoft Outlook or Microsoft Office, which isn't supported. Install the 32-bit version, instead. See Client requirements.

What to do next

To be able to look up names, connect to your corporate directory.

If you made a local archive of your mail before you installed the IBM mail client, add the archive file to your IBM mail client account.