Using the TECHNICAL_SUPPORT directory

The IBM_TECHNICAL_SUPPORT database contains data that has been collected using the Domino® Configuration Collector and the Automatic Diagnostic Data Collection tool. It also includes system information files and documents that have been exported from the Domino Directory and saved as .dxl documents using the Save command entered at the Domino server console.

System information files are automatically generated each time Domino starts when Domino issues a Notes® System Diagnostics (NSD) command. Domino collects a variety of information about the system configuration, as opposed to the configuration collector which collects information about the Domino server configuration. Information such as available memory, available disk space, operating system version, and other related data is collected to determine what has changed when the server begins to have problems. Files are saved using a standard file name convention of

type_platform_systemname_date@time.log

For example, sysinfo_W32I_SystemA_06_11@17_25.log

Note: You can disable the NSD command by using the NOTES.INI setting Disable_SaveNSDConfig=value.

Periodically review the size of the IBM_TECHNICAL_SUPPORT database to prevent it from using excessive disk space. By default, Domino stores a maximum of ten of each file type. Use the NOTES.INI setting MAX_CONFIG_FILES to change the number of files saved for each type of document. If you reduce the number of files that can be stored, the appropriate number of each type of file is deleted. The NOTES.INI setting is checked each time the server starts, or whenever there is a configuration change. To modify only the number of NSD files saved in IBM_TECHNICAL_SUPPORT database, use the NOTES.INI setting MAX_NSDINFO_FILES. If this setting exists in the NOTES.INI file, it will be used to control the number of NSD files instead of using MAX_CONFIG_FILES.

To disable the automatic collection of data from the Domino server, use the NOTES.INI setting DISABLE_SAVESERVERCONFIG.

To enable or disable only the collection of NSD information, use the NOTES.INI setting DISABLE_SAVENSDCONFIG.

If the value DISABLE_SAVENSDCONFIG exists, it is honored; otherwise, the value DISABLE_SAVESERVERCONFIG is honored.

This table shows when NSD is enabled and when the NOTES.INI settings are honored:

Table 1. NOTES.INI settings relevant to NSD

DISABLE_SAVESERVERCONFIG

DISABLE_SAVENSDCONFIG

NSD Auto Collect

Value = 0, or setting not present

Value = 0

Enabled

Value = 0, or setting not present

Value = 1

Disabled

Value = 0, or setting not present

Setting not present

Enabled

Value = 1

Value = 0

Enabled

Value = 1

Value = 1

Disabled

Value = 1

Setting not present

Disabled