Cleaning a previous or partial Notes® installation from your client

Review these suggestions if you experience a problem installing or uninstalling Notes®.

About this task

Uninstall instructions are provided in this guide. If, after uninstalling a previous or partial release, you continue to experience install or uninstall problems, use the cleanup instructions that applies to your operating system.

Cleanup instructions for Windows

About this task

To clean a Notes® or partial Notes® install from your Microsoft Windows client, complete the following procedure:

Procedure

  1. Delete all folders in the Notes® install path\ except the \data folder.
  2. Back up the Notes® install path\data folder and then delete all subdirectories in install path\data. Do not delete any root-level files from the Notes® install path\data folder.
  3. If Notes® appears in your Add/Remove Program panel, run the Windows installer cleanup utility located at Microsoft Help and Support.
  4. Retry the installation.