Exporting community membership

Exporting community membership to a comma-separated value (CSV) file (called membership.csv) is useful when you want to create a community with the same owners or members as an existing community. Instead of adding the members manually to the new community, you can import them in a single transaction.


To export the members of a community, complete the following steps.
  1. Open the Members page of the community whose membership you want to export.
  2. Click Export Members.
  3. Select the role of the members that you want to export.
    You can export the community owners, members, or both.
  4. Click Export.
  5. Choose whether you want to save or open the CSV file.
    Note: If your community's membership list contains groups, they are ignored by the export function.
    Note: If your Connections deployment is configured to allow external users and your community is an external restricted community with members who are guests or users who are external to your organization, the email addresses for those users are not exported. In this case, the CSV file is called membership-contains-errors.csv. At the beginning of the file, a section marked "Warning: The email addresses..." lists the external users.
    An example of membership-contains-errors.csv with the various types of users is as follows:
    Warning: The email addresses for the following users could not be exported because the users are 
    external to your organization:
    Janet User5
    Janet User6

What to do next

You can add the members to another community by importing their details from the CSV file into the new community. For more information, see Importing multiple members into a community.