Exporting community membership to a comma-separated value (CSV) file (called
membership.csv) is useful when you want to create a community with the same
owners or members as an existing community. Instead of adding the members manually to the new
community, you can import them in a single transaction.
Procedure
To export the members of a community, complete the following
steps.
- Open the Members page of the community
whose membership you want to export.
- Click Export Members.
- Select the role of the members that you want to export.
You can export the community owners, members, or both.
- Click Export.
-
Choose whether you want to save or open the CSV file.
Note: If your community's membership list contains groups, they are ignored by the
export function.
Note: If your
Connections deployment is configured to allow
external users and your community is an external restricted community with members who are guests or
users who are external to your organization, the email addresses for those users are not exported.
In this case, the CSV file is called
membership-contains-errors.csv. At the beginning of the file, a section marked
"Warning: The email addresses..." lists the external users.
An example of
membership-contains-errors.csv with the various types of users is as
follows:
Warning: The email addresses for the following users could not be exported because the users are
external to your organization:
Janet User5
Janet User6
anna.smith99@mycompany.com
davidjones@mycompany.com
amy_grant@mycompany.com
What to do next
You can add the members to another community by importing their details from the CSV file
into the new community. For more information, see Importing
multiple members into a community.