Enabling requests to social mail server using CRE OpenSocial gadgets

Enable the CRE OpenSocial gadget to ensure that the Connections Mail Plug-in works properly.

After you set up the HCL Connections Mail plug-in, perform the following procedure to ensure that the plug-in works as intended.

Note: If you encounter the error message "Mail server cannot be reached" when you hover over the mail icon, it means that requests to the social mail server have not been allowed from the CRE OpenSocial gadgets. In this case, the following steps would resolve the issue.
  1. Register the CRE gadget and check that the "Connections Mail" application is enabled: Log in as a Connections administrator and from the Homepage Administrator page, click Homepage > Administration > Enabled Apps.
  2. Complete the steps outlined in Configuring per-host proxy access rules for OpenSocial gadgets, if not already.
  3. Add an "allow mail hostname" rule, that is:
    allow('.*', '.*', '.*\.domain\.com.*')
    Where domain is your mail server domain.

    For details on configuring access rules, refer to the previous step.