Creating price-override limits for shipping

The price-override limits regarding the negotiated shipping rates that a customer service representative (CSR) can offer are defined per CSR group.


  1. Open HCL Commerce Accelerator
  2. Click Store > Price-Override Limits.
    The Price-Override Limits list page displays, containing the price-overrides currently defined for the selected store.
  3. Click New.
    This opens the Price-Override notebook.
  4. Enter the appropriate information on the General page.
  5. Click Shipping Charges to display the shipping charges view of the catalog filter.
  6. Click the catalog, and select Set Adjustment from the pop-up menu to open the Shipping Charge Price-Override dialog.
    Note: Using this dialog, you can set the shipping price-override limits for the selected CSR group. Shipping charge price-overrides apply to the entire catalog. Furthermore, you can define the limits for each shipping mode individually, or for all shipping modes in a single limit. Finally, the price-override limits can be set in terms of a percentage that is discounted off the defined shipping charge for the selected ship mode. Click OK to close the dialog.
  7. Enter the appropriate information about the Remarks page.
  8. Click OK to save and apply the shipping charge price-override limit.