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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Operating
Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
HCL Commerce Accelerator
Use the HCL Commerce Accelerator to maintain online stores.
Managing the store
The Seller sets up store-level functions within the site. The Seller can access all menu items under the Store menu.
Return reasons
A store defines its own reasons for returning a product. Return reasons are based on the perspective of either the customer or the merchant.
Creating return reasons
Use the HCL Commerce Accelerator to create return reasons.

Documentation
HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
- Getting started
  HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
- Installing and deploying
  Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.
- Migrating
  Before you migrate to HCL Commerce Version 9, review this information to help plan and execute your migration.
- Operating
  Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
  - Management Center for HCL Commerce
    The Management Center for HCL Commerce, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, and others).
  - HCL Commerce Accelerator
    Use the HCL Commerce Accelerator to maintain online stores.
    - HCL Commerce Accelerator user interface
      The HCL Commerce Accelerator interface consists of several notebooks, wizards, dialogs, and lists to help you complete your tasks.
    - Opening HCL Commerce Accelerator
      Use HCL Commerce Accelerator to maintain online stores by completing various store operations such as creating and maintaining orders and tracking store activities.
    - Changing an HCL Commerce password
      If you have the appropriate authority, you can change the HCL Commerce logon password for an HCL Commerce user or for yourself from any of these tools.
    - Managing the store
      The Seller sets up store-level functions within the site. The Seller can access all menu items under the Store menu.
      - Managing shipping
        You can set up shipping at a store-level by using HCL Commerce Accelerator.
      - Setting up taxes
        You can set up taxes at a store-level by using the HCL Commerce Accelerator.
      - Inventory adjustments
        Inventory adjustments are made when the amount of inventory in the fulfillment center is not the same as the amount of inventory that is recorded in the system. You can also add, change, or delete inventory adjustment codes.
      - Fulfillment
        Fulfillment is inventory activity that happens in a fulfillment center or warehouse, including picking, packing, and shipping. Picking is the selection of products in one or more releases from a fulfillment center, packing is putting these products into shipping containers, and shipping is sending them to customers. A number of people work in a fulfillment center at one time, each with a different task or tasks to perform. The HCL Commerce Accelerator divides the most common tasks into roles, and these roles are assigned to users.
      - Return reasons
        A store defines its own reasons for returning a product. Return reasons are based on the perspective of either the customer or the merchant.
        Listing return reasons
        Use the HCL Commerce Accelerator to list return reasons.
        Creating return reasons
        Use the HCL Commerce Accelerator to create return reasons.
        Changing return reasons
        Use the HCL Commerce Accelerator to change return reasons.
        Deleting return reasons
        Use the HCL Commerce Accelerator to delete one or more return reasons.
      - Negotiated pricing
        Customer service representatives (CSRs) can negotiate product prices with customers, if necessary, to complete a transaction. CSRs override product prices by specifying the price agreed upon by both the customer and the CSR.
      - Approving requests and submissions
        Submitters and administrators with the appropriate access can view approval requests and verify the status of their associated approval decisions. When an approvable action enters the approval process, the submitter sees it as an approval submission or submission in the user interface. The approver responsible for approving the action sees it referred to as an approval request or request in the user interface.
      - Resending order notifications
        After a customer places an order, an order notification can be automatically e-mailed to the customer or an administrator.
      - Configuring email notification for a store
        New message types cannot be added to the system nor existing ones deleted. Instead, you can configure a predefined set of message types that use the email transport.
      - Sending a broadcast e-mail to stores
        The Site Administrator can send a broadcast e-mail to a certain category of stores, such as all open stores, or all closed stores.
      - Store Creation wizard
        You can create stores quickly and easily by using the Store Creation wizard. The wizard asks a customer to provide some basic data about their store (name, description, and so on), allows the customer to select the storefront or catalog they want to use, and then creates the store. The resulting store has some unique data, but uses the storefront and catalog data from existing asset stores.
    - Customer information
      If customers register with the store, you can maintain their registration profiles to track information. Maintain information such as the customer's logon ID, logon password, authentication information, store account status, title, name, preferred language, or currency.
    - Order management
      A typical order includes one or more products, billing and shipping addresses, payment details, and the total cost (including shipping charges and taxes, as applicable). Comments or price adjustments can also be included in an order.
    - Inventory
      Inventory includes anything that can be physically accounted for in a fulfillment center such as items, products, SKUs, bundles, and prebuilt kits.
    - Inventory returns and dispositions
      Customers return products to a fulfillment center for many different reasons. Returned inventory might be reintegrated into the pool of inventory available for order, or it might be discarded. This process is called disposition.
    - Returns and refunds
      A return is a record of a customer's request for a refund, to return merchandise, or both. The term is used whether an RMA is issued in advance of merchandise receipt or the transaction is begun at the time of merchandise receipt. You can use the return merchandise authorization (RMA) function in both available to promise (ATP) and non-ATP inventory-enabled stores.
    - Viewing account reports
    - Viewing contract reports
    - Request for Quote (RFQ)
      A buyer can create a Request for Quote (RFQ), by using the HCL Commerce Accelerator, for unique variations of goods and services that are offered in a catalog. If buyers cannot find a product or category that match their needs within a catalog, they can select attributes from the personalized dictionary to precisely define the product specifications. A buyer can also create an RFQ by using the contents in their shopping cart, or add a shopping cart to an existing RFQ.
    - Business relationship management
      To customize what a customer can do in a store use the business relationship management system. By using this system, you can entitle customers to various aspects of a store such as what products they can purchase, the price they pay, and what payment methods a store accepts.
  - HCL Customer Service for HCL Commerce JSP stores
    HCL Customer Service for HCL Commerce provides customer service enhancements that enable a customer service representative (CSR) to resolve common issues and capture orders. These capabilities are built into the HCL Commerce Aurora storefront and enable a CSR to complete key tasks on behalf of a guest and registered customers for both B2B and B2C stores. Customer Service for HCL Commerce is offered for both Professional and Enterprise editions.
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
- Administering
  Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
- Customizing
  The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.
- Tutorials
  HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.
- Samples
  Topics in the Samples category highlight the various samples that are provided with HCL Commerce.
- Compliance
  The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of HCL Commerce and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the HCL Commerce reference documentation.

Creating return reasons

Use the HCL Commerce Accelerator to create return reasons.

Procedure

Open HCL Commerce Accelerator
From the Store menu, click Return Reasons. The Return Reasons list is displayed.
Click New. The New Return Reason dialog opens.
Provide appropriate information for the fields.
Click OK to create the return reason.