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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Troubleshooting
Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
General issues
Review the following information when you encounter any general problems with HCL Commerce.
Duplicate certificate labels cause CTGSK3029W errors in updateLocaCerts.sh
Duplicate certificates with multiple label references cause error CTGSK3029W.

Documentation
HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
- Getting started
  HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
- Installing and deploying
  Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.
- Migrating
  Before you migrate to HCL Commerce Version 9, review this information to help plan and execute your migration.
- Operating
  Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
- Administering
  Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
- Customizing
  The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.
- Tutorials
  HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.
- Samples
  Topics in the Samples category highlight the various samples that are provided with HCL Commerce.
- Compliance
  The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of HCL Commerce and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
  - Contacting HCL Customer Support
    HCL Customer Support provides assistance with product defects. Contact HCL if you require assistance with an HCL Commerce problem.
  - MustGather requirements for HCL Support
    Use the following topics to gather the required information that you need to troubleshoot issues that you are facing with HCL Commerce with HCL Support.
  - Installation issues
    Installing and uninstalling HCL Commerce encompass a wide range of procedures. If you encounter problems, refer to the following resources for assistance.
  - Integration issues
    Integrating HCL Commerce encompass a wide range of procedures. If you encounter problems, refer to the following resources for assistance.
  - General issues
    Review the following information when you encounter any general problems with HCL Commerce.
    - Timeouts between the Store server and the Transaction server
      Socket timeout errors can occur when the Store server is communicating with the Transaction server.
    - ***
    - Duplicate certificate labels cause CTGSK3029W errors in updateLocaCerts.sh
      Duplicate certificates with multiple label references cause error CTGSK3029W.
    - Spiuser password change causes 401 authorization error.
      Spiuser password change causes 401 autorization error.
    - 401 errors with a newly created extended site store
      401 errors can occur when using a newly created E-site store based off of the Aurora and Emerald stores.
    - Business Channel ID not updated correctly
      Every time an order is processed, irrespective of source, the Business Channel ID is populated with the value -4 (Telesales).
    - Error while modifying or creating a custom error message.
      The Remote Store displays a custom error message which is shown by the transaction server when you create or modify your own custom error messages on the HCL Commerce remote storefront.
    - Stagingprop utility fails
      The stagingprop utility can fail due to the presence of old access control policy triggers.
  - Migration issues
    Migrating HCL Commerce involves a wide range of steps across your different environments. If you encounter problems, refer to the following resources for assistance.
  - Logging issues
    If you encounter problems while you use HCL Commerce logging, refer to the following troubleshooting information to help determine the problem and find possible solutions.
  - Access control issues
    Access control problems are often indicated by generic application errors with error message keys such as _ERR_USER_AUTHORITY. The first step in problem determination is to enable tracing for the access control component.
  - Aurora starter store
    If you encounter problems when you use the Aurora starter store, refer to the troubleshooting information to help determine the problem and find possible solutions.
  - Member group issues
- Reference
  Topics in the Reference section contain all of the HCL Commerce reference documentation.

HCL Commerce Version 9.0.1.10 or later

Troubleshooting: Duplicate certificate labels cause `CTGSK3029W` errors in updateLocaCerts.sh

Duplicate certificates with multiple label references cause error CTGSK3029W.

Problem

gskcapicmd_64 version 8.0.55.11 included in IBM HTTP Server 9.0.5.2 that is bundled in HCL Commerce 9.0.1.10 requires that .p12 files have unique keys in them. If the same key being referenced by the label parameter exists in the .p12 file under another label as well, failures can occur while running the /SETUP/bin/updateLocaCerts.sh script .

Two examples of these errors are as follows:

#Line77:
gsk8capicmd_64 -cert -import -db ${WORKDIR}/${certname}-key.p12 -pw ${KEYSTORE_PASS} -type pkcs12 -target ${DEST}/keyfile.kdb -target_type cms -label default -target_stashed

#error
CTGSK3029W The database does not contain a certificate with label "default"

#Line 80:
gsk8capicmd_64 -cert -import -db ${WORKDIR}/${certname}-trust.p12 -pw ibmkey -type pkcs12 -label "server-ca" -target ${DEST}/keyfile.kdb

#error
CTGSK3029W The database does not contain a certificate with label "server-ca"

Solution

This is not a gskcapicmd_64 command defect. This issue is caused by an update to not allow for duplicate alias names in the CMS key database file.

If you encounter this issue, review the keys present in your .p12 file and delete any key being added more than once with different labels.