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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Reference
Topics in the Reference section contain all of the HCL Commerce reference documentation.
Shopping flow URLs
HCL Commerce shopping flow URLs are organized by subsystem.
Order Management subsystem URLs
The Order Management subsystem includes all logic and data relevant to placing, processing, and managing orders. The Order Management subsystem also deals with returns.
Order status transition flow diagrams
The four diagrams are comprised of one overall view and three simplified diagrams each showing a particular flow process. The status transition in each shopping flow diagram applies to all business models.
Main order status in non-ATP shopping flow diagram
A simplified view of a main order status in a non-ATP shopping flow.

Main order status in non-ATP shopping flow diagram

A simplified view of a main order status in a non-ATP shopping flow.

The order flow from order creation, through order submission to order transfer to an external order management system, and finally to order completion. The diagram also outlines the alternate flow for order cancellation and CSR editing of orders.

Note: The major status of the order processing flow is indicated in bold. This flow begins with order creation and flows through pending orders (P) and order approval (M) to the external order management system. Then, the order goes through shipping (S) to receiving payment deposit (D) to complete the shopping flow.

For a description of each individual status, see Order and order item status.