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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Reference
Topics in the Reference section contain all of the HCL Commerce reference documentation.
Shopping flow URLs
HCL Commerce shopping flow URLs are organized by subsystem.
Order Management subsystem URLs
The Order Management subsystem includes all logic and data relevant to placing, processing, and managing orders. The Order Management subsystem also deals with returns.
Order status transition flow diagrams
The four diagrams are comprised of one overall view and three simplified diagrams each showing a particular flow process. The status transition in each shopping flow diagram applies to all business models.
Main order status in ATP shopping flow diagram
A simplified view of an ATP shopping flow order status.

Main order status in ATP shopping flow diagram

A simplified view of an ATP shopping flow order status.

The order flow from order creation, through order submission, fulfillment, backorder processing, confirmation, and finally completion. The diagram also outlines the alternate flows for order cancellation and CSR order editing.

Note: The major status of the order processing flow is indicated in bold. This flow begins with order creation and flows through pending order (P), backorder (B), approval (M), release (R), and shipping (S) status to process an order. Finally, the flow goes through the payment deposit (D) status to close out the order status in the shopping flow.

For a description of each individual status, see Order and order item status.