Debugging Taxware-related problems

You can debug Taxware-related issues to determine whether they are WebSphere Commerce exceptions or Taxware problems.

Procedure

  1. Enable the WC_EXTERN tracing to determine if you encounter any exceptions from the WebSphere Commerce side.
  2. Enable WC_ORDER and WC_CALCULATION for more detailed information about any exceptions you encounter from WebSphere Commerce.
  3. If you do not encounter any exceptions from the WebSphere Commerce side, refer to the Taxware web Support Center. Go to https://wsc.taxware.com/ to download file updates and documentation, view Frequently Asked Questions, or open a service call.