Overview of the controller interface

Use the menus and menu items available in the controller interface, during a remote control session to communicate with the target user and perform actions on the target computer.


Controller window toolbar

The menu items are:

Connection icon

Remote control connection icon.

When a remote control session is established, the connection icon is displayed. Click this icon to disconnect from the session.

Session Drop-down list
Displays the types of sessions that are available during the current remote control session. Depending on the policies that are set for the session, can be any or all of the following types:
  • Chat only
  • Monitor
  • Guidance
  • Active
  • Reboot
  • File Transfer
Note: Only Active and Monitor session modes are available on the BigFix® Remote Control Target for macOS.

For more information about the session types, see Types of remote control sessions that can be established .

Enable or Disable input


To forward local mouse movements and keyboard strokes to the remote computer within an Active session. When local input is disabled, you cannot use the mouse or keyboard to interact with the target. For more information, see Enabling and Disabling Local Input.
Target Num Lock state


Click to set the state of the target Num Lock led. When the icon is displayed as Num, the target Num Lock led is off. When it is displayed as Num on , the target Num Lock led is on. For more information, see Setting the state of the target keyboard numlock led.
Perform action in target


Contains a dynamic menu. The session mode determines what items are displayed in the menu. For more information about the menu options that can be available, see Actions that you can perform on the target..
Get System Info


Use this option to gather and display information about the target system. For more information, see Retrieving Target System Information.
Open Chat Window


Use this option to open the Chat window and chat to the target user during a remote control session. For more information, see Chatting to the target user during a remote control session.
Collaboration


Use this option to invite multiple participants into a remote control session. For more information, see Inviting multiple participants into a remote control session..
Controller Tools


Contains a menu of tools you can use for text input or capturing the screen of the target computer. For more information, see Tools available in the controller tools menu.
Record Session


Use this option to make a recording of the remote control session. For more information, see Recording a remote control session.
File transfer menu


Use this option to transfer files between the controller and target and vice versa. For more information, see Transfer of files during an active session.
Clipboard transfer menu


Use this option to transfer the contents of the clipboard to or from the target. For more information, see Copying clipboard information between the controller and target.
Smart card selection menu


To enable smart card support and allow the use of Common Access Card (CAC) or Personal Identity Verification (PIV) smart cards during an Active mode session. Select a local smart card reader to create and attach to a virtual smart card reader on the target. For more information, see Connecting to a smart card reader during a session.

The Smartcard selection option is available only when the following operating systems are running on the controller and target; Windows 7 or later, or Windows Server 2008 R2 or later. The IBM smart card reader driver must also be installed on the target. For more information about installing the IBM smart card reader driver on the target, see the BigFix® Remote Control Installation Guide.

Network Response Indicator


Provides an indication of the network response time during a session. For more information, see Network response indication.
Select Screens


When a target is configured with multiple displays, you can toggle between each screen or view all screens at the same time. For more information, see Viewing multiple target screens .
Enable or Disable autoscrolling view


Use this option to scroll the view of the targets desktop without having to use the scroll bars. For more information, see Scrolling the target screen during a session.
Enable or Disable scaled view


Use this option to resize the view of the remote desktop to fit within the controller window. For more information, see Viewing the full target screen in a session window.
Performance settings


Use this option to adjust the image quality of the target desktop and improve the session performance, if your network is slow. For more information, see Change the color quality of the session window to improve session performance .
Configure controller


Use this option to create a local controller configuration. Local configuration properties override global configuration properties. For more information, see Creating a local configuration for the controller.
Help


Use this option to access the online BigFix® Remote Control documents or view details of the product version. For more information, see Obtaining help.