Chatting to the target user during a remote control session

About this task

Select the Open chat window option to chat to the target user during an active, guidance and monitor remote control session. The availability of this option depends on the policies set for the session having the chat function enabled.

To start a chat with the target user during a remote control session, complete the following steps :

Procedure

  1. Click Open Chat Window:

  2. The BigFix® Remote Control Chat Window opens on the controller system and the chat area is opened in the target window.
  3. Type your text and click Send or press Enter.
  4. Click Clear to remove any text which has been typed in the Chat Window.
  5. To close the chat window click the X in the upper left of the window.

Results

Note: Click Clear to remove the text from the chat window on the controller screen. The text remains in the chat window on the target screen.