Frequently asked questions

Why are my Windows 7 and Windows 2008 machines, which have a supported Anti-Virus installed, showing up as Other/None in the Health Status overview pie chart?

If you have BigFix 7.2.4 (or an earlier version) installed, Windows 7 and Windows 2008 are not supported. If you upgrade to BigFix 7.2.5 or later, those operating systems will display as expected in the pie chart.

If I already have Client Manager for Anti-Virus, how do I get the new dashboard for Client Manager for Endpoint Protection?

You can get to the new CMEP dashboard in two ways:

  • In the Domain Panel, click the Endpoint Protection domain. This will display the Client Manager for Endpoint Protection site at the top of the navigation bar.
  • The Client Manager for Anti-Virus dashboard contains a note with a link to the current CMEP dashboard:

Redirect note in the Client Manager for Anti-Virus Overview dashboard
Note: If your console is open and displaying the old dashboard, you must close and then re-open the old dashboard for the This dashboard has been superseded message to display.

How do I get back to the CMEP navigation tree from within the wizards?

The domain panel, which contains the navigation tree for all BigFix products, is always visible on the left side of your window. When Fixlets or tasks display, they open in a window on the lower-right part of your screen.