Debug Logs

  • IBM BigFix Client Logs:

    %ProgramFiles%\ BigFix Enterprise\BESClient\__BESData\__Global\Logs

  • TrendMirrorScript logs:

    %ProgramFiles%\BigFix Enterprise\TrendMirrorScript\logs

  • CPM Agent Logs:

    %ProgramFiles%\Trend Micro\Core Protection Module\Bin\AU_Data\AU_Log\TmuDump.txt

  • CPM AU Server Logs:

    %ProgramFiles%\Trend Micro\Core Protection Module Server\bin\AU_Data\AU_Log\TmuDump.txt

  • BigFix Agent on SPS Logs:

    var/opt/BESClient/__BESData/__Global/Logs

  • Smart Protection Relay Logs:

    %ProgramFiles%\Trend Micro\Smart Protection Relay\apricot.log

    %ProgramFiles%\Trend Micro\Smart Protection Relay\access.log

Components Installation Debug Logs (CPM Server)

Get and use the following logs to help understand CPM server installation issues.

Directory = %WINDOWS%

  • CPMInstallResult.log

  • CPMsrvInstall.log

  • ClnExtor.log

  • CPMsrvISSetup.log

Components Installation Debug Logs (CPM Client)

Get and use the following logs to help understand CPM client installation issues.

Directory = %WINDOWS%

  • ClnExtor.log*

  • CPMInstall.log*

  • CPMInstallResult.log*

  • CPMISSetup.log*

  • ofcdebug.log

  • OFCNT.log

  • setupapi.log

  • OFCISSetup.log

Log file names followed by an asterisk ( * ) also serve as CPM Client upgrade debug logs. All logs files can be collected by CDT.