BigFix Digital Employee Experience (DEX) overview

Get familiar with the BigFix Digital Employee Experience (DEX) application to get a simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.

BigFix DEX runs on the BigFix Platform and leverages a dedicated reporting interface (DEX application) powered by DRYiCE MyXalytics. With BigFix DEX, you are empowered to collect, analyze, and view data from employee personal devices (such as laptops or desktops) to optimize resources. It enables you to identify existing or potential issues with user devices that can affect the efficiency of your organization. Examples of such issues includes applications having run-time issues, poor network configurations, or insufficient disk space availability. BigFix DEX can identify these issues and provide insights into the root cause.

The Key features of BigFix DEX are as follows:

• Employee Experience Monitoring: BigFix DEX provides visibility into the digital experience of employees by monitoring the endpoint performance and application usage.
• Digital Performance Analytics: It analyzes data to identify performance issues and trends affecting the digital experiences and to calculate the high-level DEX score over the managed devices or applications.
• Application Usage Analytics: Tracks employees application usage and identifies any performance problems, such as crashes or freezes.
• Experience Score: Generates an employee experience score based on various metrics, helping organizations to quantify and track improvements.
• Customizable dashboards: The unified DEX application, powered by DRYiCE MyXalytics, allows you to customize data and suits it as per your needs. You can also create personalized dashboards with relevant KPIs, metrics, charts, and visualizations to monitor performance and track key business indicators in real-time.