Home
Administration
Administering Unica Discover involves configuring and integrating the Unica Discover client framework with your web applications or mobile native applications, installing and administering the databases used by Unica Discover, defining event objects and configuring events, hit attributes, dimensions, and other object attributes used by Unica Discover to monitor mission-critical metrics of your web application's performance.
Unica Discover Administration Manual
Discover Admin Overview
This section is an overview to the Discover system and its components.
How Discover Works
Discover software running on computers in your data center is configured to see every byte of data exchanged between your web servers and the browsers on your visitors' computers. Discover passively captures the bi-directional data stream and forwards a copy of each relevant packet of that data to a server running the Discover system.

Administration
Administering Unica Discover involves configuring and integrating the Unica Discover client framework with your web applications or mobile native applications, installing and administering the databases used by Unica Discover, defining event objects and configuring events, hit attributes, dimensions, and other object attributes used by Unica Discover to monitor mission-critical metrics of your web application's performance.
- Unica Discover Administration Manual
  - Discover Admin Overview
    This section is an overview to the Discover system and its components.
    - What is Discover?
      Unica Discover is customer experience management (CEM) software that performs the following functions:
    - How Discover Works
      Discover software running on computers in your data center is configured to see every byte of data exchanged between your web servers and the browsers on your visitors' computers. Discover passively captures the bi-directional data stream and forwards a copy of each relevant packet of that data to a server running the Discover system.
    - Discover Terms and Concepts
      The figure below illustrates Discover's data structure at a lower level.
    - Search, Replay, and Reporting
      After the session data has been processed, it is available to Discover users to monitor the health of their business and solve problems. Discover includes several tools for these purposes.
    - Login requirements
      Certain prerequisites are required before logging in.
  - Discover System Monitoring
    Discover provides several mechanisms for monitoring the health of the Discover system and Discover user activities. This section provides access to the various tools available in the Discover system for monitoring it and its users.
  - Portal Management
    This section contains administration topics for managing the Discover Portal and features available through it.
  - Discover Management System
    The Discover Management System (Manage Services) centralizes configuration management for Discover systems on Windows™-based hosts.
  - Database Administration
    The Unica Discover datastore runs on top of a set of four Microsoft™ SQL Server databases.
  - Report Access Permissions
    Users whose accounts contain the proper permissions may administer Discover reports. Depending on the type of report, permissions to administer individual reports of that type are configured in the report definition.
  - Managing User Agents
    Through Discover, you can monitor the different types of user agents that contact your web application. Through a provided set of data objects, Discover can identify the type of traffic that is requesting resources from your web application and then monitor counts and other information that pertains to the type of user agent. These objects can be used as the source data for developing a useful set of user agent-related reports, enabling you to closely monitor the composition of traffic to your site.
  - Configuring User Agent Detection
    This section describes how to acquire and maintain the configuration files necessary for parsing of fixed and mobile user agents and how to prepare those files for use in the Unica Discover platform.
  - Configuring User Agent Events
    To use the data that is injected into the [ExtendedUserAgent] section by the Discover SessionAgentTLTRef, a Discover administrator must create events that create charts for this data.
  - User Agent Tools
    These external utilities can be used to monitor and update user agent configuration data that is required by Discover.
  - bot Detection
    Most commercial enterprise web applications are subjected to significant traffic from web crawling bots. Short for "robot," a bot is a software agent that navigates websites to extract information about them. Some bots are used by search engines for indexing pages.
  - Discover Reference Information
    Use the links below to access reference information on file formats, common standards, and more in use by the Discover system.
  - Integrating Unica Discover and Unica Journey
    Unica Discover and Unica Journey integration works with CEP configuration. The CEP configuration enables the event to be sent to CEP and the external systems. Unica Discover-Unica Journey integration is supported from version 12.1.0.3 onwards.
  - Integrating Unica Discover and Unica Interact
    Unica Discover and Unica Interact integration works with CEP configuration. The CEP configuration enables the event to be sent to CEP and the external systems. Unica Discover-Unica Interact integration is supported from version 12.1.0.3 onwards.
  - Selective Deletion
    You can delete sessions and session fragments from the Unica Discover system with the Selective Deletion tool.
  - ELK Configurations
    Before configuring ELK on Unica Discover, there are some prerequisites:
- Unica Discover Data Export for Data Analysis Administration Manual
- Session Archiving Guide

How Discover Works

Discover software running on computers in your data center is configured to see every byte of data exchanged between your web servers and the browsers on your visitors' computers. Discover passively captures the bi-directional data stream and forwards a copy of each relevant packet of that data to a server running the Discover system.

The folowing lists elaborates Unica Discover setup with three types of Discover servers.

Capture Server - Discover's Network Capture software reassembles TCP/IP packets into HTTP requests and responses for each exchange between visitor and web application. Optionally, uninteresting data can be dropped, and sensitive data can be deleted. The captured combinations of requests and responses (called hits) are then forwarded to another server running the Discover processing software.
Processing Server (also called Canister Server) - Individual hits sent from the Capture Server are grouped together into a Discover session, which is assembled hit-by-hit to include all web page interactions between a specific visitor and your website. The data contained in this session is scanned for keywords and codes that you have defined. When matches are found, a record of this event is stored for additional processing, including generation of reports and alerts. When the session is complete, the session is indexed for search and written to disk.
Discover Portal (also called Report Server) - This server's Web-based interface allows data analysts, business owners, IT staff, and administrative users to view the status of interactions with your website, with aggregate data reports that display what visitors are doing on your site. Discover users can search the saved visitor sessions and analyze them for common attributes, such as order completion. Individual visitors' sessions can be replayed with the actual data that was sent and received, so a high-fidelity recreation of the visitor's experience can be reviewed.

Have feedback?
Google Analytics is used to store comments and ratings. To provide a comment or rating for a topic, click Accept All Cookies or Allow All in Cookie Preferences in the footer of this page.