Showstoppers

If you have error conditions or significant performance problems in any of the following Discover components, do not proceed with the upgrade prior to resolving these issues.

• Discover Reference Utility
  • Before you upgrade, you should verify that your reference values are properly configured and are appearing as expected in reports.
• ResultSet Extractor Service
  • To verify operations of the RSE Service, analyze a session segment that contains many sessions.
• Data Collector must be able to complete collections.
  • To verify operations, select the Collector Statistics tool when the Canister/Indexer is selected in the Portal Management page.
• Verify Customer Support issues
  • If you have any open Customer Support issues, it is a good practice to verify with Customer Support that they do not impact the upgrade.