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Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
Unica Discover Event Manager Manual
Manage Events - Events Tab
Through the Events tab in the Discover Event Manager, you can define, edit, test, and organize events to monitor specific conditions in your visitors' sessions. Discover events provide a flexible and powerful mechanism for tracking at the most granular level what is happening during a visitor's session.
Default Customer Events
Event and session filtering

Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
- Unica Discover Configuration Manual
- Unica Discover Event Manager Manual
  - Discover Event Manager
    Unica Discover Event Manager provides the user interface for defining the event objects used to monitor your visitors' sessions. Here you can configure the events, hit attributes, dimensions, session attributes, alerts, and deviations to monitor customer success and struggle with your web application.
  - Getting Started with Discover Events
    Discover events provide the mechanisms for monitoring mission-critical metrics and other indicators of your web application's performance, including software errors, failures to complete transactions, customer struggles, and more. Through Discover events, IT staff, business managers, and executives can keep tabs on critical aspects of the overall customer experience.
  - Manage Events - Events Tab
    Through the Events tab in the Discover Event Manager, you can define, edit, test, and organize events to monitor specific conditions in your visitors' sessions. Discover events provide a flexible and powerful mechanism for tracking at the most granular level what is happening during a visitor's session.
    - Overview
    - Event Wizard
    - Editing an Event
    - Deleting an Event
    - Special Event Types
    - Configuring Portal Access to Events
    - Event Tester
    - Event History
    - Change History
    - Event Hierarchy
      In the Event Manager Event tab, you can review the hierarchy for a specific event. Items that are listed above other items are dependent on the items below them being triggered. Dependent items are listed higher in the hierarchy. Antecedents that are listed below an event in the hierarchy.
    - Purging Event Data
      If needed, you can purge data for a selected event and all related report groups and dimensions. Suppose when you are configuring events, you discover that you captured inaccurate or bad data for the event. You can purge the data for a selected event and all recorded dimensional data that is related to the event.
    - Dicover Standard Events
    - Default Customer Events
    - WorkingSet of Events
    - Distance Events and sequence Events
    - Recommendations
    - Distance Events
    - sequence Events
    - Step-Based Eventing
      Through step-based eventing, you can create Discover events of these user interface events that are generated by your rich internet application.
    - Eventing for Usability
      Unica Discover Usability enables the capture of usability information from the visitor's web experience, as detected in the client and transmitted to Discover. This information is anonymously collected for reporting purposes. Events can be used to specify specific conditions, such as a period of time, to record information.
    - Mobile Events
      Discover provides a set of Mobile events to support the tracking of user interface events that are captured through a Discover client framework. These objects can be used as the basis for building other event objects for tracking the specifics of your client application.
    - Goal Based Dimensions
      By default, Discover events and event-related objects, such as dimensions, are recorded as soon as they occur. This immediate responsiveness ensures that event activity and contextual data are captured as a snapshot of the current state of the session or application.
    - Discover Standard Event Object Reference
  - Manage Events - Hit Attributes Tab
    When processing hit data, the Discover event engine searches each hit for patterns of text. These patterns can signify an event of interest, such as the occurrence of the word Sorry in the response, or can bracket a text string of interest, such as the value of a form field. These patterns can be explicitly specified or can be defined using the start and end tags for which an event should look when evaluating a condition or setting a value.
  - Manage Events - Dimensions Tab
    Through the Discover Event Manager, you can specify data dimensions to track metadata associated with an event. They can be considered the contextual data captured at the moment of event execution.
  - Manage Events - Session Attributes Tab
    A session attribute is a pre-defined variable that is persistent throughout the life of a Discover session. Session attributes may be used to store various data that may be referenced by events at any point during the session.
  - Manage Events - Alerts Tab
    Through the Discover Event Manager, you can define alerts that are triggered based on Discover events or Anomaly Detections. When threshold values are detected in the related event or Anomaly Detection, an alert is generated and delivered in the appropriate format to the designated recipients.
  - Manage Events - Anomaly Detection Tab
    Through the Discover Event Manager, you can indicate the events, dimensions, and ratios whose variations you wish to track over time. Through the Anomaly Detection tab, you can track the metrics that are major anomaly detections on your site.
  - Manage Events - Import-Export Tabs
    Through the Import and Export tabs, you can export a set of selected event definitions and all supporting data objects from your current system and import a set that has been exported. Import/export controls enable the easy migration of event definitions from a development environment to testing and staging environments.
  - Event Tester
    Integrated into the Discover Event Manager, the Event Tester enables you to test active events and hit attributes, even if they are saved in draft mode, against sessions that you upload to the server. This integrated tool provides a quick method for validating the event objects you define before you deploy them into the live transaction stream.
  - Advanced Mode for Events
    In Advanced Mode, you can review and modify the actual JavaScript™ function that is called to process the event.
  - Event Administration
    The section provides an overview of how events are initially installed and stored in the database and later updated based on changes in the Discover Event Manager.

Event and session filtering

In the More Options step, you can configure whether to include the event in Unica Discover, whether the session where the event fire is to be included.

By default, all events and sessions are included in the Unica Discover data set. However, for purposes of tracking visitor behavior, you may decide that you want to remove, for example, application error message events. Through the More Options step, you can choose to remove these events.

Additionally, you can design events to identify in the session data whether the session is suitable for Unica Discover. For example, you may create an event that indicates when a visitor has not been properly identified. If the event fires, you may not be able to identify the visitor, which may mean that the session is of little value in Unica Discover.

Setting

Description

Include Event in Discover

When this check box is selected, any instances in which the event fired in a session is included in the session data that is passed to Unica Discover.

Note: Unica Discover is no longer available as a newly licensed product as of Release 8.7. Customers that licensed Unica Discover in Release 8.6 and earlier may continue to use and receive support for the product in Release 8.7 and later. For more information, contact Discover Customer Support.

Note: To make the event and event value data available for Unica Discover, the Searchable & Reportable check box must be selected.

Dimensional data is not passed to Unica Discover at all.

Discover Session Filter

From the drop-down, you can select how to process the session for Unica Discover when the event fires:

No Action - (default) No action is taken.
Include Session - Session is included in Unica Discover.
- Through the default Unica Discover session filtering events, Discover is configured to include all sessions with a hit count greater than 1. See "Session and Event Filtering" in the Unica Discover Administration Manual.
Exclude Session - Session is excluded from Unica Discover.
Note: If any event excludes the session, the session is excluded, regardless of other event evaluations.

If a session is excluded from Unica Discover, all event occurrences that are recorded in the session are excluded.

See "Session and Event Filtering" in the Unica Discover Administration Manual.

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