List of IMA flows
The IMA project contains the following flows and FAQs for the Unica products such as Segment Central, Audience Central, Contact Central, Campaign, Journey, Interact, Plan, Content Integration, Insights Reports, Cloud Native, Deliver, and Platform, Centralized Offer Management. These flows are combined to create the IMA use cases.
| Flow | Description |
| Preliminary | To set all the Unica journey environment variables in the IntelliService environment to run all the journey analytic use cases. |
| MainGreetingFlow | To initiate the conversation in the desired way. |
| TotalAudienceFlow | To get the list of customers who accepted/rejected all the journeys from the configured folders of Unica Journey till date and over any time-period. |
| TotalChannelFlow | To get the list of email/sms/push notifications sent/delivered for all the journeys from the configured folders of Unica Journey till date and over any time-period. |
| NoOfActiveJourneysFlow | To get the number of active journeys currently available in the configured folders of Unica Journey. |
| NoOfCompletedJourneysFlow | To get the number of completed journeys currently available in the configured folders of Unica Journey. |
| NoOfDraftJourneysFlow | To get the number of pre-published journeys currently available in the configured folders of Unica Journey. |
| NoOfPausedJourneysFlow | To get the number of paused journeys currently available in the configured folders of Unica Journey. |
| KnowAboutJourney | To get goals/milestones/customer count/channel performance/touch-point performance/associated dd/associated es details for any single journey. |
| JourneyESFlow | To get the entry source details for any single journey. |
| JourneyDDFlow | To get the data definition details for any single journey. |
| JourneyMilestonesFlow | To get the milestone details for any single journey till date. |
| JourneyGoalsFlow | To get the goals details for any single journey till date and over any time-period. |
| JourneyChannelFlow | To get the details for any channel (email/sms/push notification) for any single journey till date and over any time-period. |
| JourneyTouchpointFlow | To get the details of the touch-points for any channel (email/sms/push notification) for any single journey till date and over any time-period. |
| JourneyAudienceFlow | To get the audience data for any single journey till date and over any time-period. |
| ListOfActiveJourneysFlow | To get the list of active journeys currently available or over any time-period in the configured folders of Unica Journey. |
| ListOfCompletedJourneysFlow | To get the list of completed journeys currently available or over any time-period in the configured folders of Unica Journey. |
| ListOfDraftJourneysFlow | To get the list of pre-published journeys currently available or over any time-period in the configured folders of Unica Journey. |
| ListOfPausedJourneysFlow | To get the list of paused journeys currently available or over any time-period in the configured folders of Unica Journey. |
| SuccessfulJourneysFlow | To get the list of journeys in the configured folders of Unica Journey which have been successful till date or over any time-period. |
| UnsuccessfulJourneysFlow | To get the list of journeys in the configured folders of Unica Journey which have been unsuccessful till date or over any time-period. |
| PreliminaryForCS | To set all the parameter values to be able to perform cognitive search in the knowledge repository of IntelliService (Unica product PDF). |
| CS | To get the responses for Unica product queries from the knowledge repository (Unica product PDF). |