Configure Unica documents for document search

After importing the IMASolution project into IntelliService, upload the Unica documents into IntelliService documents section of any project either from a web url or directly upload each documents. IntelliService processes the uploaded documents, and will display corresponding responses from the processed documents in the Virtual Assistant based on the queries.

To upload Unica documents from Unica products portal, follow the steps below:

  1. Crawl each of the required documents available here: https://doc.unica.com/products/index.php?showFolder=RW50ZXJwcmlzZQ== as per the steps mentioned in the "Web-crawler" section of https://help.hcltechsw.com/Intelliservice/en/12.1.7/UserGuide/Cognitive_Search.html in any new or existing project of IntelliService environment.
  2. In the "Preliminary" flow available in the imported "IMASolution" project, modify the following:
    1. baseURLCS i.e., the URL of the IntelliService env (from the IntelliService support team)
    2. IntelliService login credentials (username and password) to generate the token to access the cognitive search API (from the IntelliService support team)
    3. projectCS i.e., project in IntelliService where the Unica documents have been crawled
  3. For the "CS" flow, make sure the "Trigger type" is "Intent-Based" and the "Intent name" is "unansweredbot".

To upload each documents, follow the steps below:

  1. Download each of the required documents available from here: https://doc.unica.com/products/index.php?showFolder=RW50ZXJwcmlzZQ== .
  2. As per the steps mentioned in the "Upload your documents into IntelliService" section of https://help.hcltechsw.com/Intelliservice/en/12.1.7/HowTos/How_to_perform_cognitive_search_on_local_documents.html upload the documents downloaded in the above step in any new or existing project of IntelliService environment.
  3. In the "Preliminary" flow available in the imported "IMASolution" project, modify the following:
    1. baseURLCS i.e., the URL of the IntelliService env (from the IntelliService support team).
    2. IntelliService login credentials (username and password) to generate the token to access the cognitive search API (from the IntelliService support team).
    3. projectCS i.e., project in IntelliService where the Unica documents have been uploaded.
  4. For the "CSThroughLocal" flow, make sure the "Trigger type" is "Intent-Based" and the "Intent name" is "unansweredbot".
    Note: Make sure either "CS" flow or "CSThroughLocal" flow has the "Trigger type" as "Intent-Based" and the "Intent name" is "unansweredbot". Both flows should not have the same trigger-type.