Using keywords to describe a problem

A keyword is a word or abbreviation that describes a single aspect of a program failure to IBM Customer Support. You use keywords to describe all aspects of a problem, from the HCL Workload Automation for Z component ID to the area of failure (see Initial problem analysis). You then use the problem analysis procedures to build a keyword string (see Problem analysis procedures).

For example, if your program failure is abnormal termination of a task, the keyword is ABEND. Other keywords are also formed to describe particular aspects of the abnormal termination, such as the name of the module where the abend occurred. These keywords are then combined to form a keyword string: