Introduction

This book is intended to help you classify and describe problems in HCL Workload Automation for Z systems.

To identify an error, you must first gather information related to the problem, such as ABEND codes and dumps. You can then determine whether the problem is in HCL Workload Automation for Z and, if it is, this book helps you to classify and describe the problem. The external symptoms of several problems are described to help you identify which problem type to investigate. Each problem type requires a different procedure when you describe the problem. Use these procedures to build a string of keywords and to obtain documentation relevant to the problem. This combination of a keyword string and associated documentation helps you to describe the problem accurately to IBM® Software Support.

Use the HCL Workload Automation for Z problem description sheet in Problem description sheet as a problem log. You can copy this form and use it to record all the related facts about the problem.