Troubleshooting MultiSite operations

When you encounter a situation where running an HCL VersionVault MultiSite command produces an unexpected result, or produces a warning or error message, the information in this section can assist you in troubleshooting the problem.

Typically, the more common MultiSite problems fall into these categories:
  • Expected conditions occur because certain inconsistent changes at different replicas cannot be avoided. In many cases, a MultiSite operation resolves the inconsistency, so you need not take any action.
  • Recoverable errors are user errors, hardware problems, and other problems that you resolve by performing a recovery procedure.
  • Serious errors are problems that may require assistance from HCL Customer Support.

The organization of the descriptions follows the general MultiSite data flow from replica creation through the phases of replica synchronization: export, transport, and import.

For specific information about changing mastership, see Managing mastership.

For information about mastership request errors, see Implementing requests for mastership.