If you plan to schedule HCLContact Optimization sessions, you must configure
SiteMinder as follows.
Procedure
-
Log in to the Administer Policy Server area of SiteMinder and click
Domains.
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Select the realm that applies to your HCL installations, right-click unprotecturl, and select Properties
of Realm.
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In the Resource Filter text box, enter
/Campaign/optimize/ext_runOptimizeSession.do
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Under Default Resource Protection, select
Unprotected.
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Repeat the previous two steps, entering the following strings in the Resource
Filter text box.
/Campaign/optimize/ext_optimizeSessionProgress.do
/Campaign/optimize/ext_doLogout.do