Team projects lifecycle

Team projects and requests have a different lifecycle because multiple team members work together on the project or request.

The following table describes the lifecycle of team requests and projects.

Note: The following steps depend on the routing model for the particular team that is involved in the request.

Table 1. Lifecycle for team projects
	User action	System action
1	A user submits a request to a team.	Creates a team request. Populates the My Team Routing field for the request. Sets the status of the request to Submitted.
2a	A team manager assigns the request to a team member.	Sets the owner of the team project to the team member selected during the assignment.
2b	A team member accepts or returns the request.	Sets the owner of the team project to the team member selected during the assignment.
3a	If accepted, the owner of the team project sees it through to completion.	Updates the status for the team project as applicable.
3b	If the owner becomes unavailable, a team manager or member can reassign the project.	Sets the owner of the team project to the newly assigned team member. Updates the My Team Routing field for the project.