Adobe markup on the Apple Macintosh

There are special considerations for using Adobe markup in HCL® Marketing Operations with a Macintosh operating system.

The following behavior applies to users that work in with Adobe™ Acrobat markup on Macintosh operating system, in the Safari browser.

  • You must have Adobe Acrobat Standard or Professional 6.0 or higher.
  • You must configure Acrobat as follows, when Acrobat is opened on its own, not through the browser.
    • Select Edit > Preferences > Reviewing and select Custom in the ServerType dropdown list.
    • Select Comments > Show Comment & Markup Toolbar.
  • HCL Marketing Operations tags comments with the Macintosh login name of the approver, which can be different from the Marketing Operations user name.
  • If you use Notes®, Text Annotations, or other Acrobat markup functions where text is entered, after you mark up a page of the item to be approved, you must click outside the text field (outside the Notes text field, for example) before you click Send Comments. If you do not do this, the Macintosh does not send the text portion of the markup back to the server, and the field appears empty when a user opens it in Acrobat.
  • The stamp tool always displays the name of the user currently viewing the markup, not the name of the user who did the markup.
  • Each time that you open a PDF, a blank Safari window opens.
  • When you use the markup capabilities within Marketing Operations with the Safari browser, temporary internet files are stored on the Macintosh desktop.
  • There are two Send icons: one is the same as seen in Windows™, and the other is an Marketing Operations custom icon specific to the Safari browser on Macintosh: Custom icon image. Use this icon to capture markup comments; the Windows icon does not work.
  • In Acrobat version 6, when you click the markup link for an approval, the Safari browser opens the PDF inline, rather than in an Acrobat window.
Note: This behavior does not exist if you are using Acrobat version 7. Upgrade to version 7, if possible.

If you want to view the PDF in an Acrobat screen, perform one of the following actions:

  • To open the current document in an Acrobat screen, right-click (hold the CTRL key down while you click the mouse (if you use a one-button mouse) on the PDF and choose Open with Acrobat 6.0 Professional.
  • To always open PDFs in an Acrobat screen, run the following command in Terminal:
    $> defaults write com.apple.Safari WebKitOmitPDFSupport-bool YES