Viewing alerts
When you receive an alert, go to the Alerts page to view it. Alerts are also sent to affected users' email addresses (for each user that has a valid email address that is set up). For a detailed list of events that could trigger an alert and for more information about setting up alerts, see the HCL® Marketing Operations Administrator's Guide.
To view alerts, log in and click the Alerts icon (). Clicking, or scrolling, over the alerts icon shows a drop-down menu that separates the alerts for your installed applications. The number of alerts is displayed to the left of each application name. After you choose which application's alerts to view, the page displays the following information:
Column | Description |
---|---|
Page heading | Contains the number of unread alerts (which is displayed in parentheses) and the total number of alerts |
Check box | Each alert contains a check box; use check boxes to select
alerts for a specific action (for example, to mark a group of alerts
for deletion). Check the box in the first line (next to the Message Text label) to select all the alerts. |
Message text | Displays the text of the alert. |
Date/Time | Displays the time of the event that triggered the alert. |
You can perform the following actions from the page.
Link/Button | Description |
---|---|
Select the yellow envelope icon next to an alert to mark the
alert as read. After you click the icon, the alert is disabled. Reselect the icon to mark the alert as unread. |
|
Alert title | Click the link in the alert to go to the object that is the
subject of the alert. Note: The Alerts page remains
open while you view the information in a separate window. |
Pages | Click a page number to list the corresponding page of alerts. |
Delete Selected | Click to delete the selected alerts. |
Delete All | Click to delete all of your alerts. |
Mark All as Read | Click to mark all your alerts as read, graying out each alert. A confirmation screen is displayed to ensure that you want to mark all alerts as read. |
Mark All as Unread | If you have no unread alerts, click this link to mark all your alerts as unread. |
Close | Click to close the Alerts page. |