Using Stop Audience to pause the Journey for a few users

To stop the Journey or pause the Journey for a few users, complete the following steps:

Procedure

  1. Access the concerned Journey.
  2. Click Create Stop Audience.
  3. Click Stop Audience.
    The Stop Rules panel appears.
  4. Click + Stop Request.
    The New Stop Request panel appears.
  5. Perform the following steps in the New Stop Request panel:
    1. Provide values for the following fields:
      • Name
      • Description
    2. Use the following options create or delete a rule or a rule group:
      • Add Rule - Select Add Rule to add a rule or a criteria that needs to be met. Use the condition toggle OR / AND to concatenate multiple rules or to concatenate a rule with a rule group. Select X to remove the rule.
      • Add Group - Select Add Group to add a rule group. A rule group contains multiple rules. Use the condition toggle OR / AND to concatenate rules within a group and to concatenate a rule group with other rule groups or a rule. Select Delete Group to delete the rule groups. You can also select X to remove individual rules within a rule group. A rule group should have a minimum of two rules.
  6. Click Calculate Count.
    The Rule appears in the Stop Rules page and the calculation process begins. In the Stop Rules page you will see the following details:
    • Rule Name
    • Description
    • Executed On
    • Executed By
    • Audience Count
    • Audience Affected
    • Created By
    • Created On
  7. Post calculation, the Audience Count for the rule is populated.
  8. To execute the rule , click the Execute Rule button preceding the rule. A warning message appears indicating that once the rule is run , it cannot be reversed.
    The rule execution begins. You cannot + Stop Request when a rule is running.
    Note:
    • The audiences are stopped in batches. Hence the end result could be a complete success or partial success.
    • The actual number of stopped audiences might differ from the number of audiences calculated as more audiences may have entered the Journey during rule execution.
  9. Post execution of the Rule, the Audience Stopped (n) panel for the rule appears where n is the number of audiences that are going to be paused or stopped. Click Export Stopped Contacts to export the list of audiences to a CSV file.
    • After executing the rule, you cannot delete or re-execute or modify the rule.
    • During the execution of the rule, updated stopped audience count in the Stop Rules. Click the count values to view all the stopped audiences for a given rule.
    • Audience information is listed in descending order of their pause time on a separate page.
  10. The Rule page appears showing the rule and the list of audiences stopped. Click Cancel.
    The Rule listing page appears with a dialog Stop Contacts?
  11. Clicking Yes, Confirm will stop the Journey for the number of audiences mentioned irrespective of where the audience is in the Journey. If you click Yes, Confirm, the operation cannot be revered.