Marking an interaction strategy for undeployment

If you no long require the smart segments that are created by an interaction strategy, you can undeploy the strategy. This removes all references of the strategy from the runtime server. This option is available only if you previously deployed the interaction strategy. You do this on Strategy tab using Change status dropdown menu.

Once the strategy is marked for undeployment, the data removal request is added to the list of items that are waiting to be deployed on the interactive channel Deployment tab. You cannot edit an interaction strategy that is marked for undeployment.

The next time that you deploy the interactive channel, all references to this strategy are removed from the runtime servers.

Click View deployment history to view the Interactive Channel Deployment History report if you have reports installed.