Known issues

The following table lists issues in Unica Interact 12.1.4.

Issue ID Description
HMA-344866 When only RT is installed, the bin folder is missing under <Interact_Home>/Interact/tools.

Workaround:

Copy the bin folder located under <Interact_Home>/Interact/tools from Other Server Group.
HMA-344849 In the Snapshot process box, Java.Math.BigDecimal exception is seen.
HMA-344775 On the Unlink Parent Interactive Channel, in the Event Pattern List page, a broken image is displayed for for EventPattern if parent events are used.
HMA-344768 In Flex offer, the In Advanced setting buttons are getting overlapped before scrolling.
HMA-344767 Update Name of Event is not getting displayed when creating an Event Pattern.
HMA-344729

GDPR tool creates Customer_RunTime_Consent_0.sql without a table name

Workaround:

Update Consent table name from Runtime Schema and update the script.
HMA-344724

GDPR tool gives an error for Treatment table.

Workaround:

In the gdpr.properties file, modify the string treatmentTable to TreatmentTable.
HMA-344408 When startSession is requested with relyOnExistingSession as True but with a different interactive channel, the same session is reused with the previous interactive channel.
HMA-344321 When an offer attribute is parameterized in a triggered action, and this attribute has a different display name than its internal name, this parameterization is not applied to the returned offer.
HMA-343921 On playback screens, you may see the error Error fetching personalization data if the data in the playback tables is large. As a workaround, the timeout for the Playback APIs has been increased to two minutes but you may may still see the error for audience view when a filter condition is provided.
HMA-343803 When creating a "Trigger User Expression" action for an event or event pattern, the event patterns created in parent interactive channel are available.
HMA-341909 If Centralized Offer Management is enabled, if you use attribute of type Date in suppression rules for offers, the date is not correctly saved in the suppression rules.
HMA-338348 If an error occurs while retrieving data for Personalization Playback UI, the error message may not be translated into the locale used by the current user in the Interact design time environment. This is because users are managed by Unica Platform, and Interact design time and run time instances by default use different Platform instances and databases.
HMA-337853

Bulk update does not work properly after bulk copy.

Workaround: Save the strategy after each bulk operation.
HMA-334468 InteractDT upgrade was failing. For more information, see Unica Interact V12.1.3 Release Notes.

Workaround:

  1. Navigate to <Install_Home>/Interact/interactDT/ddl/upgrade directory. If it is a Unicode setup, update the aci_systab_upgrd_db2.sql script located within the <Install_Home>/Interact/interactDT/ddl/upgrade/Unicode folder.
  2. Open the aci_systab_upgrd_db2.sql file and locate the following SQLs:
    ALTER TABLE UACI_EvtPtnItmDep ADD CONSTRAINT iEvtPtnItmDep_FK1 FOREIGN KEY (PatternItemID) references UACI_EventPatternItem(ItemID);
ALTER TABLE UACI_EvtPtnItmDep ADD CONSTRAINT iEvtPtnItmDep_FK2 FOREIGN KEY (DependedItemID) references UACI_EventPatternItem(ItemID);
CALL sysproc.admin_cmd('REORG TABLE UACI_EventPatternItem');

Move CALL sysproc.admin_cmd('REORG TABLE UACI_EventPatternItem'); statement above to alter the SQL Statement.
HMA-329365 The following error occurs while upgrading the design time MariaDB database from 12.1:
"ERROR upgradeTool.ACMigSysDBUpgradeTask [] - SQL execution failed: (conn=1771631) Unknown column 'Name' in 'uaci_smartrule'"Solution: verify a column "RuleName" exists and column "Name" does not in the table UACI_SmartRule."

You can ignore this error.
HMA-327191

For the Safari browser, the right side grid on the event pattern popup window may be distorted after some series of operations.

Workaround: Close the popup window and reopen it.
HMA-327028 Websphere 8.5.5 - GDPR API returnZip functionality creates corrupted or blank zip file to return the generated SQL scripts.

Workaround:

Set the returnZip flag to false, which makes the API to return SQL statements in a JSON format embedded in the response.
HMA-325763

An error occurs on Trigger message tab of Interactive channel, when the users configure Journey Outbound Channel on version 12.1 under Affinium| Campaign|partitions|partition1|Interact|outboundChannels.

Workaround:

Delete the previously created outbound channels and create newchannels with the same name. Mappings can be done from the user interface on the Gateway tab of Strategy.
HMA-324100 The COM offers for which visibility rules are set and true are still visible in Interact, but with a blank value.
HMA-323938 Syntax check fails when Strng_concat function is used in InteractiveFlowchart with numeric values.
HMA-322890 In the Event Pattern report, the advanced event pattern name is getting truncated for long strings.
HMA-321599On searching Offer or Segment for 'Suppress Offer' and 'Qualify Segment' action, Offer and Segment Folders are displayed.
HMA-311334 When EffectiveDate or ExpirationDate is used in a FlexOffers filter condition, using variables will cause run time error, while using a date constant selected from the datepicker works.
HMA-310853 REST API Swagger: Search criteria condition and multiple attribute sorting is not working from Swagger.
HMA-309271 Unable to create OM by selecting CSV file from Swagger UI.