Marking an interaction strategy for deployment

After you create and modify an interactive strategy as needed for an interactive channel, you can mark it for deployment.

Before you begin

An interaction strategy must be created for an interactive channel.

Procedure

  1. View the summary page for the interaction channel that is associated with the interaction strategy you want to mark for deployment.
  2. In the Associated strategies section on the Summary tab, click the interactive strategy that you want to mark for deployment.

    The interactive strategy is displayed.

  3. Click the Mark for deployment button.

Results

The interaction strategy is marked for deployment. The interaction strategy is added to the list of items that are waiting to be deployed on the interactive channel summary page.

Note:

You cannot edit an interaction strategy that is marked for deployment.

The next time that you deploy the interactive channel, the changes to this interaction strategy are included.

If you have reports installed and click View deployment history at the top of the interactive channel Summary tab, you can view the Interactive Channel Deployment History report to see the results of the deployments.