Verifying the Interact installation

You must verify whether Interact is correctly installed by confirming that you can access the interactive channels and the Interact runtime URL.

Procedure

  1. To verify that the Interact design time environment is installed, log in to the HCL® Marketing Software console and confirm that you can access Campaign > Interactive Channels.
  2. Complete the following steps to verify that the Interact runtime environment is correctly installed:
    1. Access the Interact runtime URL by using a supported web browser.
      The runtime URL is:
      http://host.domain.com:port/interact/jsp/admin.jsp
      where host.domain.com is the computer where Interact is installed and port is the port number on which the Interact application server is listening.
    2. Click Interact Initialization Status.
    If the Interact server is running correctly, Interact responds with the following message:
    System initialized with no errors!

    If the initialization fails, review the installation procedure and confirm that you followed all the instructions.