Executive Summary

HCL is making several changes to HCL Unica to assist organizations with the European Union’s new General Data Protection Regulation (GDPR), which goes into affect from May 25, 2018. Note that this document does not provide legal advice nor does it provide procedural advice for overall enterprise GDPR compliance. See the disclaimer and notice in this document.The HCL Unica relies heavily on our customers’ owned databases. Our customers are responsible for complying to the GDPR standards for any of their owned data. In certain cases, personal data will be used by HCL Unica customers in the solution’s system table database. Personal data is often used by our customers for specific Campaign management purposes, such as outbound solutions leveraging Campaign where personal data can be used in Contact-and-Response history scenarios. The same applies to our real-time personalization solution, Interact, for real time engagements.

HCL will provide access to a utility that will allow the HCL Unica customers to generate SQL scripts for deleting customer's personal data from the software's System Table Database. These scripts will be available in the following HCL Unica offerings: Platform, Campaign, Interact, Deliver, Plan, Collaborate, Journey and to a lesser extent Optimize solutions.
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