When you do a production run, you can update contact history for the current Run ID. Use
the Run history options window to choose how the new contact history will be
written to the contact history table.
Procedure
- On a flowchart page in Edit mode,
click the process that you want to run.
-
Open the Run menu and select Save and run selected branch.
- If contact history records exist, you are prompted to choose
run history options.
The Run history options dialog appears only when you run a branch or
process that previously generated contact history for the current Run ID. You can either append
information to contact history or replace existing contact history for the Run ID.
Option |
Description |
Create a new run instance |
Rerun a specific branch or process of the flowchart using
a new Run ID. Append the results, associated with the new Run
ID, to the contact history table. Existing contact history
remains intact. |
Replace the contact history of the previous run |
Reuse the previous Run ID and replace the contact history
previously generated for that Run ID (only for the process
or branch that is being run). Contact history records that
were previously generated for other branches or processes of the
flowchart remain intact. |
Cancel |
Cancel the branch or process run and do nothing to existing
contact history. The flowchart remains open in Edit mode. |