Known issues

Workaround: For iOS, currently, Deliver supports only Production certificate.

Workaround: Currently the maximum length supported is 1024 characters so ensure that the IRSL link does not exceed 1024 characters.

Workaround: You can ignore this as it has no impact on the final mailer or its preview.

Workaround: You can ignore this.

<v:image />', <v:textbox>, <v:rect>

Workaround: If you notice issues in the final mailer, particularly in the Microsoft Outlook app, please remove VML specific tags like: <v:image />, <v:textbox>, <v:rect>, etc.

SLF4J: Failed to load class ""org.slf4j.impl.StaticLoggerBinder"".
SLF4J: Defaulting to no-operation (NOP) logger implementation.
SLF4J: See http://www.slf4j.org/codes.html#StaticLoggerBinder for further details.
MLog initialization issue: slf4j found no binding or threatened to use its (dangerously silent) NOPLogger. We consider the slf4j library not found.

Workaround: You can ignore it as this has no impact.

Workaround: If SMS' has URLs with Personalization Fields, create the SMS using Quick Builder.

• when landing pages are created and published using Message Editor
• when landing pages are created in Quick Builder and published using Message Editor

Workaround:

To add a URL in the SMS template, create a copy of the original template, add the URL in it, and use the updated template in Journey Touchpoint. You will receive an updated message with the added link.

Woraround:

In Unica Journey, the user needs to configure LP fields one after the other for checkbox otherwise the user cannot implement an effective Decision split with the existing behavior.

2022-04-22 20:41:06,861 INFO   C3P0PooledConnectionPoolManager[identityToken->2we9w9aob175d01n07qw - Database selected
java.sql.SQLWarning: Database selected
        at com.informix.util.IfxWarnMsg.getSQLWarning(IfxWarnMsg.java:117) ~[onedb-jdbc-8.0.0.1-complete.jar:8.0.0.1]
        at com.informix.jdbc.IfxSqliConnect.addWarning(IfxSqliConnect.java:2237) ~[onedb-jdbc-8.0.0.1-complete.jar:8.0.0.1]
        at com.informix.jdbc.IfxSqliConnect.setWarnings(IfxSqliConnect.java:4076) ~[onedb-jdbc-8.0.0.1-complete.jar:8.0.0.1]

Workaround:

You can ignore the warnings as they have no impact.

Workaround:

Contact HCL support to receive assistance in activating out-of-the-box Built-in Landing pages for multiple partitions.

Workaround:

To add a URL in SMS template, create a copy of the original template, add the URL in it, and use the updated template in Journey Touchpoint. This results in an updated message the added link.

Error converting data type nvarchar to bigint.

Workaround:

SELECT CustomerID INTO {Temp_Table} FROM <Campaign_Schema>.dbo.UA_ContactHistory WHERE 1 = 0;

SELECT cast(CustomerID as nvarchar) CustomerID INTO {Temp_Table} FROM <Campaign_Schema>.dbo.UA_ContactHistory WHERE 1 = 0;

After the replacement, save the script and execute it.

Workaround : Videos must be formatted according to codec required by such device so that they can play. The general requirements for videos to play on Android or Ios devices are h264 encoding. Only MP4 / H264 videos are supported for In APP Push notifications, youtube videos public links are not supported.

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Execute the following query on Platform database.

select * from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>)

Specify actual partition id in above query, default for partition1, partition id =1, it varies for multiple partitions.

If above result in more than one row, contact HCL support to help in executing the following delete query. Delete one of the duplicate record of "Deliver_admin" role by running below query.

delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>) and parent_role_id=<partition_id>

For example , for partition id =1

delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=1) and parent_role_id=1